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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
jstorm85
Contributor
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25 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
the set top boxes are 'generic' and the buyer enables or does not enable ports (like the ethernet one on X1 equipment. Comcast declines to make the port active for any purpose on the DVRs and older companion devices.
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moncity423
Contributor
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21 Messages
5 years ago
Call store first, My xfinty Store never had one(4K box)
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Javierscarface
Regular Visitor
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2 Messages
5 years ago
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Dejan07
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1 Message
5 years ago
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myrmidon
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1 Message
5 years ago
Posting for PM
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Rustyben
Expert
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24.6K Messages
5 years ago
new article showing Comcast has added 4k Youtube to the X1 youtube app.
https://www.multichannel.com/news/comcast-integrates-youtube-4k-into-x1
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jheidler
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1 Message
5 years ago
Post for PM
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JustinVincent
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3 Messages
5 years ago
Posting to enable PM!
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BGNJ
Regular Visitor
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1 Message
5 years ago
post for PM capability. thank you.
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skipro3
Frequent Visitor
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6 Messages
5 years ago
Yesterday my new 4K box arrived. Well, it should have. Inside was the same X1 HD box I currently have! What a screw up! I called Xfinity and spoke to a person who told me they were sorry and that a tech would be out tomorrow (now today) between 1 and 3pm with the right box and install it for me as well as haul away the old box and the wrong box they sent me.
Well, that's more like it. I'll post back once the thing is actually installed and working as well.
Cheers!
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mjwidell
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1 Message
5 years ago
Post for PM
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thrashermania
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1 Message
5 years ago
post for PM
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skipro3
Frequent Visitor
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6 Messages
5 years ago
The tech showed up around 1:30pm and got my new 4K box up and running. Then we spent the next two hours playing with it! We had a blast testing out the 4K content, the Dolby Digital 5.1 surround sound, etc.
Thanks Xfinity.
I love the quality of the picture on my 4K HDR capable 70" TV. With this box, my wife can just speak her program request even if it's on Netflix or Amazon Prime. And if it's 4K quality, even better. And go to back to regular channel programming, just hit the 'back' button and you are there. A breeze!
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moncity423
Contributor
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21 Messages
5 years ago
Make sure you try out Voice Fast Froward it works (It Advances in Split second)Just say “Fast Forward 3 Minutes “ It’s Great!
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