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Xfinity 4k - XG1v4 Cable Box Availability

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Re: Xfinity 4k - XG1v4 Cable Box Availability

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Re: Xfinity XG1v4 TV Box

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Re: Xfinity 4k - XG1v4 Cable Box Availability

COMCAST DIGITAL TRANSPORT ADAPTER

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Contributor

Re: 4K box

I just finished hooking up and mounting my 2nd new 4k box to a new TV on the wall. Thanks for the help getting the box. System seemed a little confused at first having 2 main 4k DVR boxes but all is well now.
I switched back to the older voice remote as I find it easier.
I also received a new style HDMI cable. It is quite different from all past HDMI cables but I had a new one I bought but nice to see a better quality HDMI cable supplied with the 4k boxes now.
Thanks again.
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Re: 4K box

How is Comcast charging you for the second 4K box?
Expert

Re: 4K box


@madeintaylor wrote:
How is Comcast charging you for the second 4K box?

the Xg1 v4 is charged exactly the same as all other Xg1 DVRs. 



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Re: 4K box

I’m sorry to ask again, but can you explain how that isn’t is normally charged? Thanks for clarifying!!
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Re: 4K box


@madeintaylor wrote:
I’m sorry to ask again, but can you explain how that isn’t is normally charged? Thanks for clarifying!!

I have two 4K DVR's, one standard DVR, and three X1 Companions.  My Plan inclujdes one DVR.  Each additional DVR (4K and regular) are charged $19.90 each and each Companion is charged $9.95 .

 

Notice only one DVR is included in your Plan.


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New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

My experience is the opposite...the store told me they have none in stock but will ship me one in 2 weeks which is not bad for a newer piece of hardware that probably has high demand.
New Poster

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature.

New Poster

Re: XG1 v4 Box

I would like the XG1 v4 Box!

Official Employee

Re: Ordering 4K Xfinity XG1v4 TV Box

Hello All, 

 

I can ship you a 4K DVR. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours.  

 

To send a private message click on my name "ComcastChe", then click send a message. 


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Re: Ordering 4K Xfinity XG1v4 TV Box

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Re: Xfinity 4k - XG1v4 Cable Box Availability

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Official Employee

Re: Xfinity 4k - XG1v4 Cable Box Availability

@thithanh89 @chrisjohns03 - Thank you for reaching out! I will follow up as soon as I receive tracking numbers. 


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New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Posting for the pure thrill of it. Or to get a 4K DVR...
Regular Visitor

Re: 4K box

Good evening Ella!

 

I was hoping to get one of the X1 DVRs (Arris XG1v4). Also looking to get two of the associated receivers intended for bedrooms, which I believe is the Arris Xi6. Goal is to have access to all channels in my plan available to view in the bedrooms, as well as view media recorded on the living room DVR. I think Arris Xi6 is the right model.

 

I understand I need to have private messaging enabled in order to request one from you. I appreciate any help you can provide!

Official Employee

Re: 4K box

@medinajulio09 - Thank you for posting! Your PM feature is already enabled. The Xi6 boxes are not yet available via Self Install Kit (SIK) but I can definitely ship you a 4K DVR and Xi3 boxes. 


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Re: 4K Box

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Contributor

Re: 4K box

I would like to replace an XiD box with a 4K box.  I have several questions:

1.  Can I order an Xi6 box with a tech install (since self install is not available)?

2.  Can the Xi6 be remote from XB6 Gaetway?  I want to locate it on a different floor from the Gateway.  I have strong wifi at the location via a hardwired acess point.  Will that work.

3.  If the Xi6 won't work can I get another 4K DVR to directly replace the XiD?  I don't want to do this if it will increase my monthly bill.  I would want to do direct swap with no montly bill increase.

Want to add a 4K outlet if possible Xi6 or 4K DVR without cost impact

Thanks

Official Employee

Re: 4K box

Hello, @jnlilley!

 

1. At this time, the Xi6 device cannot be requested by the customer in general. We are working diligently to make Xi6 wireless TV Boxes available via Self-Install Kit in the near future.

2. Yes, you can move the Xi6 box it maintains a wireless connection to the Wireless Gateway. Please note, however, that the distance from your Gateway, along with other factors in your home (e.g., metal ducts, brick walls, double-pane windows, etc.) will affect the video quality.

3. Yes, you can replace the XiD with XG1v4 but it will cost more and will be considered as a DVR additional outlet. 

 

Please let me know if you have any questions. 

 

 

 


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Expert

Re: 4K box

adding... does your access point provide 5gb band wifi? the throughput of the connection has to be pretty high. have ethernet available to link the xi6 to the gateway?



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Re: Xfinity XG1v4 TV Box

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Re: Ordering 4K Xfinity XG1v4 TV Box

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Re: XG1 v4 Box

I would like the newest 4 k box

Regular Visitor

Requesting a XG1v4 & Xi6 boxes

I read somewhere on these forums you can start a new thread to get self Installation kit to get new boxes? Currently I have one XG1 box and two Xi3’s how do I go about getting these new boxes would be great just to get an self installation kit then guessing if the xfinity location has them .
Expert

Re: Requesting a XG1v4 & Xi6 boxes


@jstorm85 wrote:
I read somewhere on these forums you can start a new thread to get self Installation kit to get new boxes? Currently I have one XG1 box and two Xi3’s how do I go about getting these new boxes would be great just to get an self installation kit then guessing if the xfinity location has them .

the xg1v4 HD/UHD DVR is available via private message on this thread (read back a few posts). the only 4k companion is currently wifi where a special comcast gateway/modem is needed to operate and is currently only available with a paid professional installation. so far there is no xi3/xid non-wireless equivalent available that uses only coax connectors.



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Regular Visitor

Re: Requesting a XG1v4 & Xi6 boxes

Thank you for the information.
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Re: 4K box

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Re: Xfinity 4k - XG1v4 Cable Box Availability


@drsullivan34 wrote:

COMCAST DIGITAL TRANSPORT ADAPTER

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you can get that by dropping into your local Xfinity Store (it is not x1 equipment).



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Re: Xfinity 4k - XG1v4 Cable Box Availability

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Re: Xfinity 4k - XG1v4 Cable Box Availability

I have a XR11 remote.  Today I got an e-mail saying Amazon Prime Video now avalible on Xfinity X1, just say Amazon prime video into the remote with the mic button pressed.  I did that and a message popped up saying my current hardware doesn't support that but if I wanted, a new box will be sent to me.  I chose that option and now a new box is on it's way.  No PM, no phone calls, just from my current X1 box and speaker remote. 

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Re: Xfinity 4k - XG1v4 Cable Box Availability

I guess my PM feature is still disabled.  Not sure how long it takes to be vetted so I can PM, so I'll just ask here;

Does this box use wifi?  Is an ethernet connection required to utilize 4K?  I ask because my TV set has Netflix app and wifi and I am not required to have an ethernet connection to view 4K programming. 

 

If I understand right, this box doesn't have wifi and therefore mandates an ethernet connection for 4K programs.  What other features are required to have Ethernet? 

 

I have the Xfinity Gateway XB3 box and it's located on the first floor of my house.  My TV and the new X1 box on the 2nd floor with no Ethernet cable between the two.  It wouldn't be feasable to run an ethernet cable all the way from where the router is to the TV and cable box and the cable box can't be relocated up to the 2nd floor because there's not cable from Xfinity running to the second floor.

 

If wifi isn't possible with this X1 box, is there another product that does all these features and does have wifi?  If not, will there be one in the future? 

 

If ethernet is required, what cable is required; CAT5, CAT7?

Can I use one of these configured as a client and thereby connect to the box's ethernet with it to gain wifi to the router?

https://www.amazon.com/gp/product/B007PTCFFW/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

 

Just an observation, who does hard wired ethernet these days anyways?

Diamond Problem Solver

Re: Xfinity 4k - XG1v4 Cable Box Availability

Skipro3, the answers to your questions
-this DVR (and all DVRs) use a live coax cable connection
-no,an Ethernet connection is not required for 4K (but a Netflix 4K subscription is, and the Amazon Prime subscription, it’s the only 4K content)

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Re: Xfinity 4k - XG1v4 Cable Box Availability

What is the Ethernet connection for then?  What is it's purpose? 

I was e-mailed that Amazon Prime has 4K content that now is usable with this box. 

I was told Prime Video is delivered over the Xfinity Internet service to an X1 TV box, that an internet service plan was required.  Will I need the Ethernet connection for viewing Amazon Prime Video in 4K?

 

You are saying only Netflix is 4K? 

Also, what about youtube 4K?

What about OnDemand Winter Olympics 4K?

---------------------------------------------------------------------------------------


@CCAndrew wrote:
Skipro3, the answers to your questions
-this DVR (and all DVRs) use a live coax cable connection
-no,an Ethernet connection is not required for 4K (but a Netflix 4K subscription is, it’s the only 4K content)


 

 

Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@skipro3 wrote:

What is the Ethernet connection for then?  What is it's purpose? 

I was e-mailed that Amazon Prime has 4K content that now is usable with this box. 

I was told Prime Video is delivered over the Xfinity Internet service to an X1 TV box, that an internet service plan was required.  Will I need the Ethernet connection for viewing Amazon Prime Video in 4K?

 

You are saying only Netflix is 4K? 

Also, what about youtube 4K?

What about OnDemand Winter Olympics 4K?

---------------------------------------------------------------------------------------


@CCAndrew wrote:
Skipro3, the answers to your questions
-this DVR (and all DVRs) use a live coax cable connection
-no,an Ethernet connection is not required for 4K (but a Netflix 4K subscription is, it’s the only 4K content)

the set top boxes are 'generic' and the buyer enables or does not enable ports (like the ethernet one on X1 equipment. Comcast declines to make the port active for any purpose on the DVRs and older companion devices.



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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

So how can I Get a self installation kit with the XG1v4? I messaged three Comcast employees without any replies . Guess I’m just going to have to make a trip to an xfinity store I guess . Going have to drop off my old box anyway.
Silver Problem Solver

Re: Xfinity 4k - XG1v4 Cable Box Availability


@jstorm85 wrote:
So how can I Get a self installation kit with the XG1v4? I messaged three Comcast employees without any replies . Guess I’m just going to have to make a trip to an xfinity store I guess . Going have to drop off my old box anyway.

The website installation is pretty generic and should work;  I've installed two 4k DVR's with no issues.

https://www.xfinity.com/support/articles/x1-self-installation-overview


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Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Call store first, My xfinty Store never had one(4K box)

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Re: Ordering 4K Xfinity XG1v4 TV Box

I will also like the 4K dvr
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Re: XG1 v4 Box

I would like to get the 4K DVR. Thanks!
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Re: Ordering 4K Xfinity XG1v4 TV Box

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Re: Ordering 4K Xfinity XG1v4 TV Box

new article showing Comcast has added 4k Youtube to the X1 youtube app.

 

https://www.multichannel.com/news/comcast-integrates-youtube-4k-into-x1



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Re: Ordering 4K Xfinity XG1v4 TV Box

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Re: Xfinity 4k - XG1v4 Cable Box Availability

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Re: Xfinity 4k - XG1v4 Cable Box Availability

post for PM capability. thank you.

Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Yesterday my new 4K box arrived.  Well, it should have.  Inside was the same X1 HD box I currently have!  What a screw up!  I called Xfinity and spoke to a person who told me they were sorry and that a tech would be out tomorrow (now today) between 1 and 3pm with the right box and install it for me as well as haul away the old box and the wrong box they sent me. 

Well, that's more like it.  I'll post back once the thing is actually installed and working as well. 

Cheers!

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Re: 4K box

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