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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Rustyben
Expert
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24.6K Messages
7 years ago
copied from post just before your post...
scroll back to @ComcastChe's post at 10-25-2018 07:49 PM. be sure to login first (upper right side of top of the forum page). follow his directions.
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moncity423
Contributor
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22 Messages
7 years ago
Comcast Ellen Help me with 4Kdvr , I like what it did I need one more. Local local store does not have one
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Specialfellow
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1 Message
7 years ago
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Emeraldcitycpl
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1 Message
7 years ago
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Rheer
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2 Messages
7 years ago
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mcable12
Regular Visitor
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1 Message
7 years ago
Posting for PM
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JohnLawsonJr
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1 Message
7 years ago
Hi, posting to enable PM feature.
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Mayginnes
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2 Messages
7 years ago
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jhhoffma
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1 Message
7 years ago
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abby520
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1 Message
7 years ago
posting to enable PM feature
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Johnk2254
Regular Visitor
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1 Message
7 years ago
enable PM
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Grtor7
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1 Message
7 years ago
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frenchfam
Regular Visitor
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1 Message
7 years ago
Posting to enable PM.
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CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Hello all,
Thank you for your interest in our new 4K DVR, our team is happy to help! If you would like to get a 4K DVR please post publicly in this thread to enable the PM feature. Then please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. If you don't see an option to send a message, please make sure that you are logged in to Xfinity Forums (you will see a "Sign in" option if you are not signed in).
Reminder: If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Thank you!
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moncity423
Contributor
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22 Messages
7 years ago
Ella Thank You For Great Service with new 4K box I like it Very much,You did a Great Job for me , xfinity is Lucky to have you working for them!!!
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