New Poster
•
2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
njacobs753
Regular Visitor
•
3 Messages
6 years ago
Posting to enable PM.
0
0
awcricket
New Poster
•
3 Messages
6 years ago
I would like to order a self install kit for the XG1. Is that still possible?
0
0
mabster925
New Poster
•
1 Message
6 years ago
1 Attachment
Screenshot_20180630-175157_Chrome.jpg
0
0
amadinw
New Poster
•
1 Message
6 years ago
I just bought a 4K TV .. I would like to be sent a self install kit. for the new XG1v4 .
Is this the right place to request this new version of the Xfinity DVR ?
0
0
andgarden
Regular Visitor
•
4 Messages
6 years ago
Per ComcastJessie's suggestion in the FAQs for the XG1v4, I am submitting a separate post here to get an XG1v4 (to replace my existing XG1 box). Does the self-install kit provide a means to ship the existing box back? If so, please sign me up.
Thanks!
0
0
CCChe
Official Employee
•
6.9K Messages
6 years ago
@blakedunc235 and @awcricket,
I can help get you an XG4. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
0
EagleRooster
Regular Visitor
•
1 Message
6 years ago
0
0
MZipper
Regular Visitor
•
1 Message
6 years ago
0
0
Pjf4
Regular Visitor
•
2 Messages
6 years ago
0
0
andyhendy89
New Poster
•
1 Message
6 years ago
0
0
CCElla
Gold Problem Solver
•
3.3K Messages
6 years ago
Hello all,
Just a reminder. If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Please let me know if you have any questions.
0
MIKEMX3
Regular Visitor
•
2 Messages
6 years ago
0
0
dgp38
Regular Visitor
•
1 Message
6 years ago
0
0
MIKEMX3
Regular Visitor
•
2 Messages
6 years ago
0
0
Dimit
Contributor
•
38 Messages
6 years ago
0
0