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@MikeToz wrote:
Hello All,
I'm a bit confused by the worry over looking at Netflix in 4K on the Comcast cable box. All 4K LG OLED TV's - and most 4K TV's in general - will stream 4K from Amazon, Netflix, YouTube & Hulu right out of the box - just connect it to your WiFi or plug in a network cable, go to the appropriate app, and register your TV.
I think the underlying question is "when will Comcast broadcast general television content in 4K?". Does anyone know about Comcast's plans to do that? [Or is 4K broadcast TV happening already without fanfare?] For me that would be the real driver to have the XG1v4 box. I feel like I want to have one just to be ready.
other than a few low power stations doing testing, broadcasters don't broadcast in 4k in USA. The articles i've read point out that it is more likely that they wait until 8k or more and next generation of broadcast TV is decided which will cause consumers to need new set television equipment or a converter box to be able to use older equipment. the Streaming sources don't 'broadcast' so they have no barrier other than 'minimum' of HDCP 2.2 to protect the 4k stream.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Grandmaster420 wrote:
Hi, I am having a lot of trouble upgrading to a new 4k DVR box, I went all the way to the store with my old box and then they tell me they don't have any. Is there any other way I can recieve this box?? Please help. Thank you.
scroll back up to the 6/12/2018 post in this thread from @ComcastElla and PM her by clicking on her username. you must be logged in to PM (upper right corner of the web page).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@lunarklypse wrote:
I attempted to reach out via pm but it doesnt work and I would really like the 4k box is there also a 4k companion box?
since you have made a post now your PM function may be working. be sure to login at the upper right corner before attempting to PM
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@blakedunc235 and @awcricket,
I can help get you an XG4. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello all,
Just a reminder. If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Please let me know if you have any questions.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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