Xfinity 4k - XG1v4 Cable Box Availability

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.

Hi, can you please enable my private message posting? I need info on when I am going to be able to get a 4k x1, is comcast going to transmit the world cup in 4k?

Thanks,

Hernan

---

@HCarvi wrote:

Hi, can you please enable my private message posting? I need info on when I am going to be able to get a 4k x1, is comcast going to transmit the world cup in 4k?

Thanks,

Hernan

---

try now

---

@willb34 wrote:
So I’ve been trying to get a hold of one of these bad boys for over two months. I called and the rep said one was on my way, turns out they sent me and even older box than what I had! I called back and the rep said they had them at my local store. I drive all the way to my local store, wait for 45mins even though I had an appointment to be told they didn’t have it!! I’m at my wits end, are there any reps that can help me out or is there a strategy to receive theses that I do not know???

---

hi, go here http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3058968/highlight/true#M149313 and follow the directions.

---

@X1CrystalVly wrote:

How can we get an Xfinity XG1v4 DVR box (self install)?

---

go here http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3058968/highlight/true#M149313

---

@RobertWy wrote:

You can search for other threads about the missing HDMI link.

---

@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.

---

Interesting it was removed, but it’s still active on my XG1V4. I only activated it because the box would show a blue screen  when I turned  the TV on sometimes.  I’d have to reseat the HDMI cable to show my cable feed (yes I tried many different HDMI cables; premium certified and others).  By having the box turn off when the TV turned off and turn on when the TV turns on fixed my blue screen issue.  I’m running the XG1V4  at 4K60 resolution 

---

Post to send PM 

Hi, posting to enable PM feature

---

@RobertWy wrote:

---

@Cydeweyz wrote:

---

@RobertWy wrote:

You can search for other threads about the missing HDMI link.

---

@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.

---

Interesting it was removed, but it’s still active on my XG1V4. I only activated it because the box would show a blue screen  when I turned  the TV on sometimes.  I’d have to reseat the HDMI cable to show my cable feed (yes I tried many different HDMI cables; premium certified and others).  By having the box turn off when the TV turned off and turn on when the TV turns on fixed my blue screen issue.  I’m running the XG1V4  at 4K60 resolution 

---

 

---

Let us know if it disappears with an update.

---

Yep. It’s gone and no longer functioning 😞

Hello, I have responded to your private message.

Thank you

Around Mid march I contacted the @comcastcares twitter account about upgrading my current x1 dvr to a 4k one.  I was told (after supplying account information) that the box was indeed available in my area.  Fast forward to last week, I unhooked my current DVR and took it into the local office to upgrade and was told that I was missinformed, that the 4K DVR was not availble in my area.  Any way I can get a straight answer on this? The model I have now is the PX013ANM.

Thanks in advance

See: https://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898/

Information sent to @comcastElla Thanks for the info.  I saw that post last night but didn't want to get in trouble for sending a pm without being asked to.