New Poster
•
2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Barmstr6
Frequent Visitor
•
5 Messages
7 years ago
I would like to request an XG1v4 TV Box. Please advise if Xfinity can send me one. Thank you and have a great day.
0
0
giordano122
Regular Visitor
•
2 Messages
7 years ago
Posting to enable PM feature.
0
0
bradbetten
New Poster
•
2 Messages
7 years ago
0
0
megquier
Regular Visitor
•
1 Message
7 years ago
posting to enable pm feature
0
0
Rustyben
Expert
•
24.6K Messages
7 years ago
try now
0
0
FaithChuck
Regular Visitor
•
1 Message
7 years ago
I am trying to select Send Message but brings me to blank page. Would really like to order the new XG1v4 box.
0
0
user_brjr1
Contributor
•
38 Messages
7 years ago
I stopped by my local Xfinity store and was told they still don't have the XG1v4 available and need to discuss with customer support. Could I request a XG1v4 Self Install Kit? I would like to have 4K content.
0
0
SNKRAddict2323
New Poster
•
1 Message
7 years ago
1 Attachment
15221544178441957686956.jpg
0
0
reggie77
Contributor
•
198 Messages
7 years ago
Is the Ethernet port active?
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
7 years ago
___________
No it isn’t
0
0
reggie77
Contributor
•
198 Messages
7 years ago
Then why was the Eternet feature pointed out in the original post?
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
7 years ago
0
willb34
Regular Visitor
•
5 Messages
7 years ago
0
0
a5m
Contributor
•
22 Messages
7 years ago
Why was this setting removed? Are they any plans to add it back?
0
0
X1CrystalVly
New Poster
•
1 Message
7 years ago
How can we get an Xfinity XG1v4 DVR box (self install)?
0
0