CHSbowties's profile

New Poster

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3 Messages

Wednesday, July 29th, 2020 1:00 PM

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XRE-03061 and XRE-03059 errors everyday

What do I have to do to get a tech out to check our signal strength?

I'm not asking them to come inside during the Pandemic, just go up the pole and check the box outside my house...

I have tried and tried to express signal strength is the likely cause to the glitchy, black screen, error codes, spotty internet, daily system refreshes to get a couple hours of decent TV, hours on hold and speaking with representatives, etc.  Often the picture freezes and then goes back to the last channel watched, the problem has gotten worse over the last few weeks where the temps have been in the mid 90's everyday and since a tech was out working on the pole for my neighbors service.

The problem occurs on the X1 and set-top boxes. 

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Accepted Solution

Gold Problem Solver

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25.9K Messages

5 years ago

Have you done anything on your end to save a tech from coming out? Refreshes and restarts don’t count

New Poster

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3 Messages

5 years ago

Checked everything from the pile where the line goes underground to the connection at TV and box.

New Poster

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3 Messages

5 years ago

Still happening, why do I pay for cable when I have to switch over to my over th air antenna input to watch local networks.

Visitor

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2 Messages

4 years ago

We are having the same issue in central va. We had a tech out on Wednesday 5/5/21 and said the signal into the box was too high, 54hrz or something like that, and that a bucket truck and repair crew would be out in a few hours or the next day, now it’s three days later and still nobody has been by. This issue has been ongoing for a couple of months and he’s recently gotten much. We can only enjoy maybe 30% of viewing. 

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