XRE-00251

[Amazed1]

I have been a Comcast customer for 2 whole weeks now. I am making my last attempt to get the service to work on the X1 box. Today was my third visit to the store (that is an hour away)changing out equipment that customer service has been unable to activate. I’ve spent countless hours on the phone with customer service only to keep receiving the same XRE-00251 error code. Has anyone had any luck having this issue resolved? I think that I’ve decided that if they don’t fix it tonight, I should return all their equipment and find a more reliable service provider.

[CCAndrew]

I’ve escalated it up to a colleague who can take a look at the back end of your account

[tgshanker007]

Exact same issue for me too even in 2020...Customer care was useless as they redirected me from one dept to another and I already lost 3-4hrs trying to activate flex and get this XRE-00251 issue resolved. I've decided to give it up finally as it is a free service anyways. it won't be their top priority.

[ComcastChad2]

You just need the device added to your account. Did you try chatting online ? https://www.xfinity.com/chat/

[R-H]

To be specific it's the smaller boxes for bedrooms etc. I'm having this nightmare with. I've spent 3 hours with 3 different service reps in India. None solved the problem. Did NOT have this problem setting up main box (with same error code) when I spoke to the rep in USA , and it only took 23 minutes.