Amazed1's profile

New Poster

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1 Message

Thursday, October 3rd, 2019 3:00 PM

Closed

XRE-00251

I have been a Comcast customer for 2 whole weeks now. I am making my last attempt to get the service to work on the X1 box. Today was my third visit to the store (that is an hour away)changing out equipment that customer service has been unable to activate. I’ve spent countless hours on the phone with customer service only to keep receiving the same XRE-00251 error code. Has anyone had any luck having this issue resolved? I think that I’ve decided that if they don’t fix it tonight, I should return all their equipment and find a more reliable service provider.

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Gold Problem Solver

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25.9K Messages

6 years ago

I’ve escalated it up to a colleague who can take a look at the back end of your account

New Poster

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1 Message

5 years ago

Exact same issue for me too even in 2020...Customer care was useless as they redirected me from one dept to another and I already lost 3-4hrs trying to activate flex and get this XRE-00251 issue resolved. I've decided to give it up finally as it is a free service anyways. it won't be their top priority.

Official Employee

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263 Messages

5 years ago

You just need the device added to your account. Did you try chatting online ? https://www.xfinity.com/chat/

New Poster

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2 Messages

5 years ago

To be specific it's the smaller boxes for bedrooms etc. I'm having this nightmare with. I've spent 3 hours with 3 different service reps in India. None solved the problem. Did NOT have this problem setting up main box (with same error code) when I spoke to the rep in USA , and it only took 23 minutes.

Visitor

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1 Message

4 years ago

Got a brand new box this afternoon, a small one for the bedroom. Received same error code mentioned above. Customer service rep on the phone through the xfinity assistant app claim the box is activated on the account but I cannot get past the account verification screen. I get in this endless loop where I’m asked to verify my account by entering my phone number, then I get a text code, enter the code, 2-3 minutes trying to verify my account but it doesn’t work

Administrator

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4.4K Messages

Greetings, @user_496497 ! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are running into this issue. We would like to have a closer look into this and see if we can get you up and running. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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