New Poster
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2 Messages
XR15 Voice Not Working- Remote gives beep or tone.
My Xfinity remote voice suddenly stopped working. When holding the voice button the remote gives a beep or tone each time. it depressed. Nothing happens and voice won't work.
I tried removing the batteries and have set up the remote again and refreshed the box but nothing changes. All other functions work fine.
Do I need a new remote?
Any help is appreciated.
cbblunt
New Poster
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2 Messages
6 years ago
Ok... The remote suddenly works again.
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TheNwoLegend85
New Poster
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2 Messages
5 years ago
I've been having the same problem too on my side.My xr 15 remote only works when it wants to.You can change channels,volume etc.No voice command.I'm wondering why this issue occurs.Comcast Expert if you are reading our comments at this time to please help us out with a solution.
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Rustyben
Expert
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24.6K Messages
5 years ago
when you press and hold the microphone button, and speak 'about' does the word appear on the screen? does the remote's LED light up blue?
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TheNwoLegend85
New Poster
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2 Messages
5 years ago
None of the words display on the screen when i speak in to the mic.Their is a blue light that flashes 2-3 times.
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Rustyben
Expert
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24.6K Messages
5 years ago
the blue LED should not be blinking as you hold the button pressed while speaking. try changing batteries and then get a new remote (Xfinity store).
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Streamtrout
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1 Message
4 years ago
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