cbblunt's profile

New Poster

 • 

2 Messages

Monday, December 2nd, 2019 11:00 AM

Closed

XR15 Voice Not Working- Remote gives beep or tone.

My Xfinity remote voice suddenly stopped working.  When holding the voice button the remote gives a beep or tone each time. it depressed.  Nothing happens and voice won't work.

 

I tried removing the batteries and have set up the remote again and refreshed the box but nothing changes.  All other functions work fine.

 

Do I need a new remote?

 

Any help is appreciated.

 

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New Poster

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2 Messages

6 years ago

Ok...  The remote suddenly works again.

New Poster

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2 Messages

5 years ago


@cbblunt wrote:

Ok...  The remote suddenly works again.


I've been having the same  problem too on my side.My xr 15 remote only works when it wants to.You can change channels,volume etc.No voice command.I'm wondering  why this issue occurs.Comcast Expert if you are reading our comments  at this time to please help us out with a solution.

Expert

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24.6K Messages

5 years ago


@TheNwoLegend85 wrote:

@cbblunt wrote:

Ok...  The remote suddenly works again.


I've been having the same  problem too on my side.My xr 15 remote only works when it wants to.You can change channels,volume etc.No voice command.I'm wondering  why this issue occurs.Comcast Expert if you are reading our comments  at this time to please help us out with a solution.


when you press and hold the microphone button, and speak 'about' does the word appear on the screen? does the remote's LED light up blue?

New Poster

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2 Messages

5 years ago

None of the words display on the screen when i speak in to the mic.Their is a blue light that flashes 2-3 times.

Expert

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24.6K Messages

5 years ago


@TheNwoLegend85 wrote:

None of the words display on the screen when i speak in to the mic.Their is a blue light that flashes 2-3 times.


the blue LED should not be blinking as you hold the button pressed while speaking. try changing batteries and then get a new remote (Xfinity store).

New Poster

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1 Message

4 years ago

Replace batteries. Remote takes more power when using voice control. Worked for me.
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