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XR15 Remote not pairing with my Polk 9500BT soundbar

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sarrich
New Poster
‎09-08-2019 12:17 PM

XR15 Remote not pairing with my Polk 9500BT soundbar

I am trying to program our new XR15 X1 remote with our Panasonic TV and Polk 9500BT soundbar without any success.  With 1-2 codes, I am able to get the mute to work and the Volume Down button works to Increase the volume.  The Volume Up button on the remote doesn't do anything.  I have tried every code I could find online and from the tv screen.

 

When I look at different instructions online, some reference holding a setup button, but the XR15 does not have one.

 

Thanks.

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CCAndrew
Diamond Problem Solver
‎09-08-2019 12:25 PM

Re: XR15 Remote not pairing with my Polk 9500BT soundbar

Press Xfinity and the Mute buttons, same as setup button, press 992 and channel up until your sound bar turns off. Not every device has a compatible code

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sarrich
New Poster
‎09-08-2019 02:22 PM

Re: XR15 Remote not pairing with my Polk 9500BT soundbar

After entering 992 in and scrolling up, I am not sure if it is taking since the channel scrolls up with each press.  Is this normal?

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Comcast_Support
Official Employee
‎09-20-2019 12:05 AM

Re: XR15 Remote not pairing with my Polk 9500BT soundbar

Yes. Were you able to get it paired? 


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