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XR15 Remote is missing the “Replay” button

New Poster

XR15 Remote is missing the “Replay” button

I just got the new XR15 remote, after spending a few minutes looking over the remote and not finding the 15-second “Replay” button, I started just poking on and around it hoping that it was just relabeled. After not finding it, I looked up an FAQ online that said it was “removed on this remote due to customer feedback, as well as an effort to provide more functionality with fewer buttons.”

 

Regarding the effort to provide fewer buttons, they kept the lettered A, B, C, and D buttons that were on the XR11 remote (and never used) on the XR15 remote (which they will still never be used), there are four A, B, C, and D letter labeled buttons around the direction pad.

 

A - Instant access to Help settings. (Settings I rarely need to get to, and can get to easily through the Xfinity button on that rare occasion.)

 

B - Instant access to Accessibility Settings. (See button A. These are settings I’ll rarely, if ever, need to access, and that can be easily accessed through the Xfinity button and Settings)

 

C - Launches Sports app and scores. (A button I will never use.)

 

D - Deletes a single DVR recording or multiple recording in a folder. (Another button I'll never use. Deleting can easily be done and should be done within the recordings list and interface, it doesn’t need a dedicated button)

 

So, in an effort to provide fewer buttons and more functionality, we have four dedicated, non-customizable buttons on the remote that will rarely, if ever, be used.

 

As for the one button that was used the most on the XR11 remote? The 15-second rewind-Replay button? It’s gone. Jeez.

 

I’m guessing that the customer feedback was a survey that asked if people used the replay button, to which people not knowing what it was said “No.”, and the people that do know what it is said, “Yes, all the time, in every show I watch!”. Apparently, the ignorant people who didn't know what the button was for won out over the people who actually use the button.

 

Here are my three most used functions that could actually benefit from a one-click shortcut button. “Replay”, “Recording List”, “Closed-Captioning On/Off”, but instead, these functions needed and still need multiple button presses to get to, and now the Replay function is nonexistent.

 

If these A, B, C, D buttons were customizable, and I could program them to my most used functions, things would be better, but dedicating them to rarely, if ever used functions, and removing the most used button on the new XR15 remote, makes the entire remote worthless. I’m going back to the XR11 remote.

 

Xfinity, if you’re listening, make those A, B, C, D buttons programmable in the settings, otherwise, this XR15 remote is useless.

 

If anyone knows of a secret or hidden trick to do a 15-second replay with the XR15 remote, please let me know.

Diamond Problem Solver

Re: XR15 Remote is missing the “Replay” button

Set your remote to 30 second skip, press exit 3 times and 0030. Pg up is 30 seconds ahead and pg down is 15 seconds back.

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Frequent Visitor

Re: XR15 Remote is missing the “Replay” button

What if I did that and decided later to set it back to the default? How would I do that? Thanks.
Silver Problem Solver

Re: XR15 Remote is missing the “Replay” button


@Anon1464678 wrote:
What if I did that and decided later to set it back to the default? How would I do that? Thanks.

Google:

"For remotes without a Setup button (XR15 version of the X1 Voice Remote): Press and hold the A (triangle) and D (diamond) buttons on the remote for three seconds until the status LED changes from red to green. Enter 9-8-1 on the remote. If the status LED blinks blue twice, you have successfully reset your remote."


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Diamond Problem Solver

Re: XR15 Remote is missing the “Replay” button

The default is 5 minutes. Exit 3 times and 0500

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New Poster

Re: XR15 Remote is missing the “Replay” button

As a Comcast employee, do you think it’s smart to give help while being condescending?
New Poster

Re: XR15 Remote is missing the “Replay” button

Just tried to so exactly as you said three times, (Press Exit 3 times, then 0030) and no change with my XR-15 remote. Just looking for an answer, not sarcasm. (I'm a former Comcast Employee and I would never have answered a question with a snide comment...shame) I also agree with the original post that the A, B, C, D buttons are nearly worthless. I have only used the D button over the last few years to delete random shows. But it's an insult to people with hearing issues who sometimes need to repeat something said on TV to remove the dedicated replay button. So is there another solution to the above instructions or is there a missing step? Polite help requested.


@CCAndrew wrote:
Set your remote to 30 second skip, press exit 3 times and 0030. Pg up is 30 seconds ahead and pg down is 15 seconds back. A forum search would’ve saved a lot of heartache and typing.

 

Expert

Re: XR15 Remote is missing the “Replay” button


@Guilelessart wrote:

Just tried to so exactly as you said three times, (Press Exit 3 times, then 0030) and no change with my XR-15 remote. Just looking for an answer, not sarcasm. (I'm a former Comcast Employee and I would never have answered a question with a snide comment...shame) I also agree with the original post that the A, B, C, D buttons are nearly worthless. I have only used the D button over the last few years to delete random shows. But it's an insult to people with hearing issues who sometimes need to repeat something said on TV to remove the dedicated replay button. So is there another solution to the above instructions or is there a missing step? Polite help requested.


@CCAndrew wrote:
Set your remote to 30 second skip, press exit 3 times and 0030. Pg up is 30 seconds ahead and pg down is 15 seconds back. A forum search would’ve saved a lot of heartache and typing.

the code is right and the skip will change to 30 seconds forward (page up) and 15 seconds back (page down). (approximately).

 

the screen will appear to look as if it is changing channels. the change is not 'to' the remote it is changing the function in the X1 set top box. the remote must be seen by the set top box to make the change.



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New Poster

Re: XR15 Remote is missing the “Replay” button

Hit the voice control and say “instant replay”
Regular Visitor

Re: XR15 Remote is missing the “Replay” button

Excellent and accurate post! Letter buttons should have been programmable

I used the 15 sec replay button all the time. Poor survey, now 4 button presses vs 1?  Comcast really blew it on this one. I, too, have gone back to my XR11!

Expert

Re: XR15 Remote is missing the “Replay” button


@hchmail wrote:

Excellent and accurate post! Letter buttons should have been programmable

I used the 15 sec replay button all the time. Poor survey, now 4 button presses vs 1?  Comcast really blew it on this one. I, too, have gone back to my XR11!


have you tried setting the set top box page up/page down to 30 seconds and 15 seconds? (exit exit exit 0030). then the page up does the 15 second flash back and page down does the 30 second forward.



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New Poster

Re: XR15 Remote is missing the “Replay” button

I tried the page down button and it goes back 5 minutes. Is there another solution to the 15 second back button - replay?

Silver Problem Solver

Re: XR15 Remote is missing the “Replay” button


@jklance wrote:

I tried the page down button and it goes back 5 minutes. Is there another solution to the 15 second back button - replay?


No clue.

https://www.xfinity.com/support/articles/get-to-know-xr11-remote


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Expert

Re: XR15 Remote is missing the “Replay” button


@jklance wrote:

I tried the page down button and it goes back 5 minutes. Is there another solution to the 15 second back button - replay?


the procedure sets the set top box (not the remote) so any remote using that set top box will have page up = 30 seconds forward and page down 15 seconds back. press quickly exit exit exit 0030 ---- it will look like you are changing the channel hit the exit button to clear that channel change. 



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Regular Visitor

Re: XR15 Remote is missing the “Replay” button

I tried this reset and it work great! Thanks for the help.

New Poster

Re: XR15 Remote is missing the “Replay” button

I totally agree! Instant 15 sec replay, closed caption on/off and seeing the recorded list are my top three as well (besides the basics like on/off and volume).
New Poster

Re: XR15 Remote is missing the “Replay” button

Update: I tried the “Press Exit 3 times, then 0030” and that worked!
New Poster

Re: XR15 Remote is missing the “Replay” button

If Exit Exit Exit 0030 doesn't work at first, try Exit Exit Exit 0500 immediately followed by Exit Exit Exit 0030. It worked for me.

Expert

Re: XR15 Remote is missing the “Replay” button


@JPC66 wrote:

If Exit Exit Exit 0030 doesn't work at first, try Exit Exit Exit 0500 immediately followed by Exit Exit Exit 0030. It worked for me.


remember it is the set top box that is being 'programmed'. if unsuccessful, power unplug the set top box and then plug back in and enter the 0030 code.



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New Poster

Re: XR15 Remote is missing the “Replay” button

This does work, but as a later post mentions it will look like it is changing channels or going to previous. I selected a previously recorded program and verified it works. Will try exit 3 times and 0015 to see what happens. What threw me off was when it switched channel and looked like nothing happended.  Hope this helps...

Expert

Re: XR15 Remote is missing the “Replay” button


@Jazzman1896 wrote:

This does work, but as a later post mentions it will look like it is changing channels or going to previous. I selected a previously recorded program and verified it works. Will try exit 3 times and 0015 to see what happens. What threw me off was when it switched channel and looked like nothing happended.  Hope this helps...


the 0030 sets forward to 30 seconds and rewind (page up/down) to 15 seconds. 



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Regular Visitor

Re: XR15 Remote is missing the “Replay” button

The exit exit exit 0030 worked. Thanks!
New Poster

Re: XR15 Remote is missing the “Replay” button

Omg, I did this and it of course worked as you described, but did they always have that functionality or did it change? And thank you!
Expert

Re: XR15 Remote is missing the “Replay” button


@TylerLordofDogs wrote:
Omg, I did this and it of course worked as you described, but did they always have that functionality or did it change? And thank you!

the code is programming the set top box not the remote. yes it has worked for years.



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Contributor

Re: XR15 Remote is missing the “Replay” button

Will the up/down buttons still work with the guide when not viewing a program?

Diamond Problem Solver

Re: XR15 Remote is missing the “Replay” button

Yes it will

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Contributor

Re: XR15 Remote is missing the “Replay” button

Is this not permanent?  Now my pg up/down buttons are back to large skips.  Pg up goes forward 10 minutes.  I'm not sure what pg down is doing as I'm not far enough in my recording at the moment.

Expert

Re: XR15 Remote is missing the “Replay” button


@Mike20878 wrote:

Is this not permanent?  Now my pg up/down buttons are back to large skips.  Pg up goes forward 10 minutes.  I'm not sure what pg down is doing as I'm not far enough in my recording at the moment.


sounds like you are watching on-demand? try rebooting the set top box. 



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New Poster

Re: XR15 Remote is missing the “Replay” button

This article is amazing and hits on every point!

Official Employee

Re: XR15 Remote is missing the “Replay” button

Hello all, thank you for posting on our forum. There has been some great information posted on this thread but if you cannot find an answer to your problem or if you have any further questions please click on this link or reach back out to me here. 


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Regular Visitor

Re: XR15 Remote is missing the “Replay” button

Completely agree with you, Thraex.  Probably my most used button on the old remotes paired with the X1.  Was great if someone next to you was talking in the middle of an important part of a TV program or movie.....or you mentally blank out.  Quick hit of the replay button and you're all caught up.  Can't believe someone decided no one used it.  I sure miss it now.

Regular Visitor

Re: XR15 Remote is missing the “Replay” button

LOVE this, Andrew!  It works great.  Thank you!  Kind of surprised Comcast doesn't offer this information in it's regular X15 setup info.

Regular Visitor

Re: XR15 Remote is missing the “Replay” button

You are so much less cynical than I am. My guess was that they did away with the 15-seconds-back button because it minimizes the need to rewatch commercials. You’re no doubt right—so I’ll just call it an unintended benefit.
New Poster

Re: XR15 Remote is missing the “Replay” button

I cant figure out how to 👍🏽 this post, but EVERYTHING u said is COMPLETELY ACCURATE!! Now i know Im not alone! Bring bk the Replay button XFINITY and add the shortcuts aforementioned!!🤬🤬🤬
Official Employee

Re: XR15 Remote is missing the “Replay” button

Cwatson1282, thanks for your feedback! I'll forward this to my leadership!


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New Poster

Re: XR15 Remote is missing the “Replay” button

Great post. I would like to see these "surveys" and data that was gathered to produce the decisions behind what was actually cost-reducing the new remote. I also never use A B C D buttons, although they may be helpful at times but no where as much as Replay. Yes, if those were programable would be a a great feature add, but of course will add cost. mr2000
New Poster

Re: XR15 Remote is missing the “Replay” button

Agree completely!! I’m going to dump this remote soon if I can get the old one to work! That was the most important button next to power!!
Silver Problem Solver

Re: XR15 Remote is missing the “Replay” button

https://www.xfinity.com/support/articles/get-to-know-xr11-remote


@Mrlemelin wrote:
Agree completely!! I’m going to dump this remote soon if I can get the old one to work! That was the most important button next to power!!

 


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New Poster

Re: XR15 Remote is missing the “Replay” button

Yes, I have done the exit exit exit 0030. My remote page down now goes back about half a second. I must hit page down several times to go back. Page up now goes forward half a second at a time also. I guess I will be content with that, but I do wish the A, B, C buttons could be reassigned. I always use D, but I could do without the A, B, C. Thanks for this forum.

Expert

Re: XR15 Remote is missing the “Replay” button


@djdjowell wrote:

Yes, I have done the exit exit exit 0030. My remote page down now goes back about half a second. I must hit page down several times to go back. Page up now goes forward half a second at a time also. I guess I will be content with that, but I do wish the A, B, C buttons could be reassigned. I always use D, but I could do without the A, B, C. Thanks for this forum.


on your device use voice remote 'about' what is the rest of the line after STB Version?



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New Poster

Re: XR15 Remote is missing the “Replay” button

Ridiculous that they removed the replay button. Reprogrammed the page down for 15 sec, worked, but why should I lose the 5 min back functionality that I like? I just ordered two new XR11 remotes from Amazon. Pretty cheap, too. 

Diamond Problem Solver

Re: XR15 Remote is missing the “Replay” button

@Eodorka
The XR11’s are free at your local service center

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Regular Visitor

Re: XR15 Remote is missing the “Replay” button

On the XR15 can you do “exit exit exit 0045 or 0060” for a longer flashback/flash forward?

Diamond Problem Solver

Re: XR15 Remote is missing the “Replay” button

@hchmail
No it’s 0030 or 0500 only

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New Poster

Re: XR15 Remote is missing the “Replay” button

I completely agree with the original post. The Replay button is the single button I use the most when watching anything I've recorded. Using voice control to skip back is a horrible alternative, too, especially when you do that very frequently, e.g. to watch an instant replay of something in a sporting event, or if you didn't catch a piece of critical dialogue in a show, etc. People suggesting that have completely missed the point IMO. Inputting the code(s) to change how your Page Up/Down buttons works is at least an option I guess. But like one other person said, why should they do that and lose the default 5-minute skip they also like? Plus, whenever I've tried to set that on the various regular and DVR boxes I've had over the past several years, the setting never seems to stick for long if at all.  It's almost like it resets that option whenever the box updates itself or something.

 

I just got my first XR15 with a replacement DVR box, and it's going back with the bad box. The XR15 also seems to be missing the separate TV Power button, which DOES come in handy if one of your devices didn't take the All-Power-On button press, and there are a couple of other minor changes I'm not fond of.  So I'm keeping my XR11's.  But that's par for the course. Comcast is all about appearing to progress while actually going backwards. I wouldn't be surprised if Comcast got so many suggestions for improving and adding to the functionality of the Replay / skip back feature that they actually killed the button just to stop people asking about it.

Silver Problem Solver

Re: XR15 Remote is missing the “Replay” button


@SeethingSage wrote:

I completely agree with the original post. The Replay button is the single button I use the most when watching anything I've recorded. Using voice control to skip back is a horrible alternative, too, especially when you do that very frequently, e.g. to watch an instant replay of something in a sporting event, or if you didn't catch a piece of critical dialogue in a show, etc. People suggesting that have completely missed the point IMO. Inputting the code(s) to change how your Page Up/Down buttons works is at least an option I guess. But like one other person said, why should they do that and lose the default 5-minute skip they also like? Plus, whenever I've tried to set that on the various regular and DVR boxes I've had over the past several years, the setting never seems to stick for long if at all.  It's almost like it resets that option whenever the box updates itself or something.

 

I just got my first XR15 with a replacement DVR box, and it's going back with the bad box. The XR15 also seems to be missing the separate TV Power button, which DOES come in handy if one of your devices didn't take the All-Power-On button press, and there are a couple of other minor changes I'm not fond of.  So I'm keeping my XR11's.  But that's par for the course. Comcast is all about appearing to progress while actually going backwards. I wouldn't be surprised if Comcast got so many suggestions for improving and adding to the functionality of the Replay / skip back feature that they actually killed the button just to stop people asking about it.


The XR11 is free at the nearest Xfinity Store; I use i instead of the XR15.

https://www.xfinity.com/support/articles/get-to-know-xr11-remote


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Expert

Re: XR15 Remote is missing the “Replay” button


@SeethingSage wrote:

I completely agree with the original post. The Replay button is the single button I use the most when watching anything I've recorded. Using voice control to skip back is a horrible alternative, too, especially when you do that very frequently, e.g. to watch an instant replay of something in a sporting event, or if you didn't catch a piece of critical dialogue in a show, etc. People suggesting that have completely missed the point IMO. Inputting the code(s) to change how your Page Up/Down buttons works is at least an option I guess. But like one other person said, why should they do that and lose the default 5-minute skip they also like? Plus, whenever I've tried to set that on the various regular and DVR boxes I've had over the past several years, the setting never seems to stick for long if at all.  It's almost like it resets that option whenever the box updates itself or something.

 

I just got my first XR15 with a replacement DVR box, and it's going back with the bad box. The XR15 also seems to be missing the separate TV Power button, which DOES come in handy if one of your devices didn't take the All-Power-On button press, and there are a couple of other minor changes I'm not fond of.  So I'm keeping my XR11's.  But that's par for the course. Comcast is all about appearing to progress while actually going backwards. I wouldn't be surprised if Comcast got so many suggestions for improving and adding to the functionality of the Replay / skip back feature that they actually killed the button just to stop people asking about it.


you can return just the set top box and brick. keep the new and old remote. the xr15: do exit exit exit 0030. after done the set top box will use the page down as 'back 15 seconds, and page up as forward 30 seconds.



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Frequent Visitor

Re: XR15 Remote is missing the “Replay” button

The author of the post hit all the points! I recently traded in my older set-top boxes for the latest and I was surprised that I didn't see a replay button. The trick mentioned several times earlier worked and it's just something I'll have to remember.

As for the A, B, C, D buttons, I only consistently used D to delete a recording, and I never ever used A, B, and C. The ability to remap them makes total sense. Enabling CC is something I do frequently and that's a feature I'd love to map to one of the letters instead of doing down, left, left, OK each time.

I really hope this gets implemented, however I'm not getting my hopes up.
Expert

Re: XR15 Remote is missing the “Replay” button


@user736258 wrote:
The author of the post hit all the points! I recently traded in my older set-top boxes for the latest and I was surprised that I didn't see a replay button. The trick mentioned several times earlier worked and it's just something I'll have to remember.

As for the A, B, C, D buttons, I only consistently used D to delete a recording, and I never ever used A, B, and C. The ability to remap them makes total sense. Enabling CC is something I do frequently and that's a feature I'd love to map to one of the letters instead of doing down, left, left, OK each time.

I really hope this gets implemented, however I'm not getting my hopes up.

fast CC on off even while in menu system is to use voice 'captions' (will toggle )



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Frequent Visitor

Re: XR15 Remote is missing the “Replay” button

I will try to remember that when I use the Comcast remote. I mainly use a Logitech Harmony 700 universal remote. In fact, the replay button on my remote still works with the Comcast set-top box - so that's a plus.