Community Forum

XR15 Remote Does Not Work

Highlighted
New Poster

XR15 Remote Does Not Work

Got my new equipment last week and all setup between Wednesday and Thursday.  Everthing is real nice, just lovey-dovey.

 

Used one of my televisions yesterday morning.  Just sat down now to use it this afternoon the first time since yesterday morning when all was last good.  I picked up the remote to turn it on and the lights don't light up.  Ok, lets grab some batteries.  Changed the batteries, same thing.  The remote does not have power from what I can tell.  Brand new mind you, not used.  I grabbed one from one of my other televisions that I have my logitech doing the work for and reset and repaired it to the box with the non-functioning remote.  Back in business.

 

Thoughts or suggestions, or do I need to have a new remote sent to me?

Highlighted
Official Employee

Re: XR15 Remote Does Not Work

Hi, srpawski2. We appreciate you posting here in the Community. Sorry to hear about the trouble with your remote! Glad to hear everything else with the equipment activation went well though. You have the right idea that the remote may be faulty. If you checked the battery placement in the remote and made sure there isn't any plastic piece or anything of that sort obstructing the way the batteries sit inside the remote, it does sound like the remote needs to be replaced. Remotes can be replaced for free at local service centers, otherwise we can ship them for a $15 shipping fee. Let me know if you would like our assistance with anything else. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!