Community Forum
@WRogerA wrote:
Channel and Xfinity buttons work fine. I press the mic and get a red light. It goes to setup, tells me I'm paired, and to press ok to control power, volume, etc. Pressing ok does nothing. I never get to the 3-code screen. I've installed several of these, this is the first time there's been a problem. I spoke to a rep who ran me through all the tests and told me I needed a new remote. Got a new remote, exact same problem. Another rep went through the tests, tells me I need a new remote. No. Batteries are fresh. PLEASE HELP!!!
is that a DVR or a companion? if it is a companion is the model number rng150 ?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
