XG2v2-P and XID-P Not Working

[DaveS79]

I can not get the 2 XID-P's to work with the XG2v2-P. I have tried the XG2v2-P in all 3 outlets and it works with no issue. Also all my old equipment worked great. But since getting these  XID-P's I can not get them to work .. I leave them on over night I wake up there will be a frozen picture that is it. The error I get most of the time is " Sorry, Were having some trouble ' or some error about not being able to communicate. I called and worked with person via phone but they told me to leave on over night if it don't work take pair back to store and get a new pair. I have done so .. the one new I still have the same issue the other one I need to take back ask I am not getting nothing at all and seems to have a faulty HDMI port. Very frustrated after years of no issues with old equipment

[CCAndrew]

The X1 boxes work a little different than the old equipment. The XG2 is independent, the Xid’s depend on a clean signal from the XG2 to work. Do you happen to have a cable amplifier in your cable setup? Or describe what you have

[DaveS79]

Yes I have an amplifier. Do I need to remove it ? Other then that all wiring has been in place years back by comcast 

[CCAndrew]

It probably isn’t the right type to pass Moca. Moca is how the boxes communicate, if the Moca can’t pass the XiD won’t work. The amp pictured is one of 2 models to use. Either that or a splitter instead will work (depending on signal levels).

[DaveS79]

Andrew .. I will remove the motorola amp and try a new splitter tonight.

Thanks so much !!

[CCAndrew]

No worries, if it still doesn’t work, we’ll figure it out