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XG2 TV BOX

WiLLpwr
Regular Visitor

XG2 TV BOX

a month or 2 ago the TV box just stopped working so i thought it was some device issue and went to the service center and exchanged for another one. I installed the TV box and made sure everything is well connected. At first the LED would start blinking as I plugged in the power cord to the box and it would show welcome page on the TV, then after awhile it'd show trying to connect to internet on my TV screen forever. i've tried almost every method i could find from the forum but no luck. So was wondering if anyone has any better suggestion, thank you

jav6joev
Bronze Problem Solver

Re: XG2 TV BOX

Sounds like your TV setup input selection might NOT be your cable/TV Box connection (HDMI), but an internet connection (ethernet/LAN?).

Joe V
(not a Comcast employee, just another paying customer)
CCAndrew
Diamond Problem Solver

Re: XG2 TV BOX

So, it hasn’t worked in 2 months? Or just stopped working?

I am a Retired Official Comcast Employee
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WiLLpwr
Regular Visitor

Re: XG2 TV BOX

it was working fine then all the sudden it just stopped working so i exchanged for another tv box but same thing

Rustyben
Expert

Re: XG2 TV BOX


@WiLLpwr wrote:

it was working fine then all the sudden it just stopped working so i exchanged for another tv box but same thing


look at the label on the set top box by the coax connector. what does that label text say? 



I am not a Comcast Employee.
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