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@Juiced46 wrote:
I just picked up a new DVR box(XG1v4) to swap out an older HD DVR box. I have it hooked up and went through the menus to set it up. At first I got a message saying they need more account info and call the listed #. I did and they troubleshooted on the phone. They entered the Serisal # of the box and sent a signal. Now I get a message saying "The Device needs to be activated" and to call the Xfinity #. I did and they are saying they cannot activate the new box. My options are to go back to the store and get ANOTHER new box. Or wait for a technician which is 3 days out......
There are 2 serial #s on the new Xg1v4. One is on the bar code that says "CC SN" the other is under the model 3 that just says "SN" I gave them the "SN" and they said that is the correct one, I have a feeling they are entering the wrong SN in. I really do not want to go back to the store as I feel how is it possible to get a box that is DOA for activation?
yes it is possible. check the coax connector. is it on the one marked similar to 'in from provider' and not connected to 'out to TV'?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
CCN is the cable card number. The other is serial number of the actual box. Take it back, they can verify the information was entered and get a different box
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