Frequent Visitor
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7 Messages
XG1v4 DVR Still Shows Old Device Name After Renaming In Recordings
I changed the device name of my XG1v4 DVR, and when I go to recordings, it still shows the old device name as well as the new device name. I have restarted the XG1v4 DVR several times and it still shows the old device name, along with the new device name. I changed the XG1v4 DVR device name well over a week ago. There is no provision to delete the old XG1v4 DVR name that I can see going through all of the menus.
Any suggestions on how to resolve this issue?
Thanks!
OtisDowdy
New Poster
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2 Messages
5 years ago
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EG
Expert
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111.6K Messages
5 years ago
.@RobertWy Which poster are you replying to ?
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MisterMac56
Frequent Visitor
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7 Messages
5 years ago
I am the original poster of this thread. I used the actual devices to change the names. I dropped DVR service and returned the X1 devices back in June. I decided to add DVR service and a XG1v4 DVR last week. And even after cancelling the DVR service back in June, and it has been three months, the old phantom devices are STILL listed under the recordings menu.
So there is a database somewhere in Comcast's system that is retaining non-existing X1 devices, even devices that were returned and removed from an account. There needs to be a deep dive by the advanced team to fix this huge bug.
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MisterMac56
Frequent Visitor
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7 Messages
5 years ago
Thanks for the kudos Otis! Please read my new response in this thread. The problem still exists for me, even after dropping X1 DVR service back in June and adding it back last week.
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