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XG1v4 Cable Box requires Xfinity Modem???

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Frequent Visitor

XG1v4 Cable Box requires Xfinity Modem???

I tried to call support this AM to request the 4k cable box. I have both cable and internet with Xfinity but I do use my own modem for internet purposes.

 

Anyways, I called this AM and the rep told me that they could not upgrade the box because I use my own modem? Is that true or is there anyways around this? 

 

Thank you!!

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Diamond Problem Solver

Re: XG1v4 Cable Box requires Xfinity Modem???

No it’s not unless you were also getting wireless boxes.

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Frequent Visitor

Re: XG1v4 Cable Box requires Xfinity Modem???

So I should be able to exchange my current box for one then without having to rent an internet modem directly from Comcast?

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Diamond Problem Solver

Re: XG1v4 Cable Box requires Xfinity Modem???

Yes, absolutely I can escalate to an Official Employee if you need a hand

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: XG1v4 Cable Box requires Xfinity Modem???

Yes please! That would be very helpful.

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Contributor

Re: XG1v4 Cable Box requires Xfinity Modem???

The XG1v4 box can work without a gateway at all, and for wireless boxes, they are updated and you can now use them on your own modem.

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Official Employee

Re: XG1v4 Cable Box requires Xfinity Modem???

Hello,  Soxbsbll05! Thanks for taking the time to reach out to us here for help with exchanging your equipment. 

In short, the 4K DVR is available to be used with a personal gateway, but the 4K wireless box does require a leased gateway. 

 

Either way, I'd be more than happy to work with you to adjust your equipment. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: XG1v4 Cable Box requires Xfinity Modem???

I have messaged you