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XG1v4-A snow screen

r1vince
New Poster
‎09-27-2019 10:12 AM

XG1v4-A snow screen

Turned on the the TV this morning and all I got was a “snow screen”. Checked cables and restarted box. Got the “Welcome” screen for about a minute and right back to snow. The remote works the tv just fine(power, volume, etc.) but unresponsive when trying to access anything xfinity, no menu, no channel up/down, nothing - just the welcome screen and then snow after 30-60 seconds.
Working fine just yesterday.
What happened?
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CCAndrew
Diamond Problem Solver
‎09-27-2019 12:07 PM

Re: XG1v4-A snow screen

Try reseeding your hdmi cord

I am a Retired Official Comcast Employee
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sgrantmeister
New Poster
‎10-02-2019 11:06 AM

Re: XG1v4-A snow screen

I have the same issue — snow, only on Xfinity (not on Netflix or Roku). What does it mean to reseed a HDMI cord?
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CCAndrew
Diamond Problem Solver
‎10-02-2019 11:19 AM

Re: XG1v4-A snow screen

Pull out the hdmi cord and put it back in

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
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