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XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback

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XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback

This show only for the last two weeks upon playback passes only music and natural sound, no commentary (voice).  The problem is occurring only with the show content -- commercials are normal. Prior to the last two shows, this was not a problem.  This has not occured in other test recordings of other shows on ABC, or any other DVR recording at all.  This problem also does not replicate itself streaming the same DVR'd show on my laptop or phone -- only direct to TV off the XG1v4-A.  This week I will watch the show in real time to check it that way.

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Re: XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback


@RTD19 wrote:

This show only for the last two weeks upon playback passes only music and natural sound, no commentary (voice).  The problem is occurring only with the show content -- commercials are normal. Prior to the last two shows, this was not a problem.  This has not occured in other test recordings of other shows on ABC, or any other DVR recording at all.  This problem also does not replicate itself streaming the same DVR'd show on my laptop or phone -- only direct to TV off the XG1v4-A.  This week I will watch the show in real time to check it that way.


digital 'TV' service is actually a number of simultantious streams. while playing a recording, press the down button on your Xfinity remote. look to the left side and uncheck each of the checks showing. audio working now? 



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Re: XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback

I had already looked at SAP as possibly the problem.  None of the boxes are checked.  Closed Caption and Video Description check and uncheck with no audio change.  SAP shows as "not available."

Expert

Re: XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback


@RTD19 wrote:

I had already looked at SAP as possibly the problem.  None of the boxes are checked.  Closed Caption and Video Description check and uncheck with no audio change.  SAP shows as "not available."


is this connected to a sound bar/receiver or directly to the TV?



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Re: XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback

Yes, a Denon AV receiver.

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Re: XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback

...but forgot to mention this:  I have another direct to TV hookup with an "anywhere" XiD-P box -- also not playing the commentary.

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Re: XG1v4-A: DVR'ing ABC "Holey Moley" no commentary on playback

No problem with this show last night, either real time or DVR.  No changes were made on my end.  Very strange.