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XG1V4-A & PX032ANI

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XG1V4-A & PX032ANI

Hello,

I am a new Xfinity customer coming from DirecTV. Each room had it's own dedicated DVR.

I have an XG1 installed in my master and a PX032 hard wired in my spare. On the 10th there was a 2 hour outage that took down cable, internet and voice here. On the PX032 I couldn't do a thing.. I couldn't watch live TV or even watch anything recorded on the DVR. Just a no internet message.

I called unhelpful support and they said there is nothing they could do.

Why can't I have another XG1 installed in my spare? Or is there a better replacement with an internal hard drive? Any suggestions? I'm not a fan of a shared DVR's to begin with and I'm even less of a fan of box that becomes a paperweight when the internet or cable goes down. If the cable or internet goes down I still want to be able to watch my recorded programs!

Thanks
Diamond Problem Solver

Re: XG1V4-A & PX032ANI

You can have whatever box that you want to pay for. Even if you add a second dvr, the X1 is a whole home system, you will see all recordings on all boxes. The X1 boxes have an interior modem, so if there are internet outages the boxes will be inaccessible (including recordings).

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Regular Contributor

Re: XG1V4-A & PX032ANI

None of the X1 boxes will play recordings when their internet connection is down, even the ones that have their own hard drive.   That's just the way they work.   But, any X1 box (or phone/tablet/roku app) can play all the recordings made on any of them.   And in practice it has been extremely rare here to have power on but the internet connection down for more than a few minutes,


 

Expert

Re: XG1V4-A & PX032ANI


@sydria wrote:
Hello,

I am a new Xfinity customer coming from DirecTV. Each room had it's own dedicated DVR.

I have an XG1 installed in my master and a PX032 hard wired in my spare. On the 10th there was a 2 hour outage that took down cable, internet and voice here. On the PX032 I couldn't do a thing.. I couldn't watch live TV or even watch anything recorded on the DVR. Just a no internet message.

I called unhelpful support and they said there is nothing they could do.

Why can't I have another XG1 installed in my spare? Or is there a better replacement with an internal hard drive? Any suggestions? I'm not a fan of a shared DVR's to begin with and I'm even less of a fan of box that becomes a paperweight when the internet or cable goes down. If the cable or internet goes down I still want to be able to watch my recorded programs!

Thanks

you can add DVRs at will, but when cable TV is "down"  you can't watch a recording or pause one playing when it goes out (will play to the end). you can use your cell connected service on portable devices and the completed recordings, much of the on-demand library, and the TVgo live stream channels will be available.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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