Community Forum

X6 pixelates on restart

New Poster

X6 pixelates on restart

Comcast tech installed a new x1 system with one wired/two wireless x6 boxes. Worked flawlessly for several days. I had to unplug the router to move some cords and after it reset, both x6 boxes pixelated and were unwatchable. They are well within range of the router (one is two feet away). Internet speed is 150mbs. Came back 24 hours later and it looked ok. Thoughts on why the x6 boxes won’t work after a router reset?
Diamond Problem Solver

Re: X6 pixelates on restart

Try resetting the main box, modem and the Xi6 at the same time

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: X6 pixelates on restart

That did it! I had not reset the coax-connected box. Thank you for the help!