X15 remote powers on TV or soundbar, not both

[Tsnydacker]

My X15 remote will either power on my TCL Tv or my Vizio soundbar, but never both at the same time. I went through all of the pairing steps, but whichever device I pair last is the one that works with the remote. I know there have been other posts about this, but none of the proposed solutions have worked for me. I have tried resetting the remote. Am I missing something? Does the soundbar have to be connected to the tv using hdmi arc for this to work?

[RobertWy]

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@Tsnydacker wrote:
My X15 remote will either power on my TCL Tv or my Vizio soundbar, but never both at the same time. I went through all of the pairing steps, but whichever device I pair last is the one that works with the remote. I know there have been other posts about this, but none of the proposed solutions have worked for me. I have tried resetting the remote. Am I missing something? Does the soundbar have to be connected to the tv using hdmi arc for this to work?

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Try this:

https://www.xfinity.com/support/remotes

[Tsnydacker]

Yes, I’ve done all the prescribed pairing steps, but the issue persists.