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X15 Remote won't pair to TV and Sound Bar at the same time

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X15 Remote won't pair to TV and Sound Bar at the same time

I just got the X15 remote when I upgrade to a 4K box to go with my new TCL-Roku TV.  My problem is in setting up the remote for the TV and sound bar (VIZIO).  The process works fine pairing with the TV.  However as a soon as I add the sound bar, it no longer is paired to the TV.  If I do them in reverse order (sound bar then TV), I loss control of the sound bar.  All I want for the TV is to control On/Off function.  For the sound bar, obviously volume and On/Off.  Any ideas?

 

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Expert

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@haatsc wrote:

I just got the X15 remote when I upgrade to a 4K box to go with my new TCL-Roku TV.  My problem is in setting up the remote for the TV and sound bar (VIZIO).  The process works fine pairing with the TV.  However as a soon as I add the sound bar, it no longer is paired to the TV.  If I do them in reverse order (sound bar then TV), I loss control of the sound bar.  All I want for the TV is to control On/Off function.  For the sound bar, obviously volume and On/Off.  Any ideas?

 


the remote first pairs with the set top box (green LED on remote flashes when changing channel for example). the X1 set top box then tries to identify the brand of the attached TV channel and offers to set up the TV to the remote so audio will work and power for the TV will turn off. then the set up routine detects the audio system attached and offers to set that device up (changes audio control to the sound bar or to the receiver) and adds the device to the all power off button. You can usually attach the set top box to the sound bar (HDCP 2.2 connector) and the sound bar to the TV. Then set up the remote. does that sound like it could work for the 'wiring'?



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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hi. Did you ever find someone to help with this issue? I'm not sure if that first reply addressed it.  I know that I can only use a digital optical cable with my Vizio sound bar and I'm having the same issue.  Ether the remote will control the TV (also a TCL Roku TV) or the soundbar, but not both. 

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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

I am having the exact same issue with my tcl Roku tv and a Vizio sound bar. Seem to only be able to control one. As soon as I program the other in. I lose control of the first.
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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

I also have this issue. Tcl 55R617 and a vizio SB2920-C6 sound bar. I've tried all combinations of the listed codes. As soon as I add the second device though, the controler no longer works with the other device.
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Expert

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@Jthansen13 wrote:
I also have this issue. Tcl 55R617 and a vizio SB2920-C6 sound bar. I've tried all combinations of the listed codes. As soon as I add the second device though, the controler no longer works with the other device.

it must be done in the exact order the A button 'remote setup' uses. 



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Re: X15 Remote won't pair to TV and Sound Bar at the same time

I think we're doing them in order. The issue is that apparently, with these 2 particular devices (TCL Roku tv + Vizio soundbar) whenever the second device is paired (the soundbar if we follow the order) the first device (tv) is no longer paired. Btw, it will happen regardless of which device is paired first.
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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

I have the same situation. I have a Tcl tv and a Yamaha soundbar that is connected to the tv via optical cable. I can connect and control either one but not both at the same time. Power for tv and volume for soundbar.
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Silver Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@Teslasguy wrote:
I have the same situation. I have a Tcl tv and a Yamaha soundbar that is connected to the tv via optical cable. I can connect and control either one but not both at the same time. Power for tv and volume for soundbar.

Try this:

https://www.xfinity.com/support/remotes


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Those instructions are fine for pairing the remote to the box and then tv and sound bar to remote. But whenever I pair the second device it disables the first device. Will not let me control tv and volume from soundbar at the same time.
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Silver Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@Teslasguy wrote:
Those instructions are fine for pairing the remote to the box and then tv and sound bar to remote. But whenever I pair the second device it disables the first device. Will not let me control tv and volume from soundbar at the same time.

Hmm.  I don't have a soundbar but I do have an Onkyo sound system and using that link I am able to control volum and power with three X1 remotes at the same time.

Did you use the onscreen remote setup in Help?

https://www.xfinity.com/support/articles/x1-help-menu


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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

Was a solution to this problem ever found? I have the same issue (TCL tv and Vizio sound bar) when the second code seems to be “overriding” the first code.
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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

No solution ever found that I’m aware of. Don’t know where else to look.
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Re: X15 Remote won't pair to TV and Sound Bar at the same time


@Teslasguy wrote:
No solution ever found that I’m aware of. Don’t know where else to look.

The XR15 is a little different from the XR11.

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

See if this hellps:

https://forums.xfinity.com/t5/X1/No-More-Codes-for-Voice-Remote/m-p/2838866#M158457


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

None of the answers answer the issue. I have the same problem with the XR15 remote, a TCL Roku TV and Onkyo sound system. I can pair all devices and everything works EXCEPT the power button (top right) will only control the last device paired. Any further possible solutions?

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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

I also would love for this issue to have a fix as I am experiencing it as well... TCL and vizio
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Silver Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@scottk85 wrote:
I also would love for this issue to have a fix as I am experiencing it as well... TCL and vizio

Did you try all of these?

https://www.xfinity.com/support/articles/programming-your-xfinity-remote


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Frequent Visitor

Re: X15 Remote won't pair to TV and Sound Bar at the same time

The remote pictured at this link is NOT the problem remote. The remote pictured works just FINE. It is the XR15-UQ remote that is the problem child. It will NOT control BOTH the TV and sound bar. One or the other. NEVER BOTH. Please help.

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Silver Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@Arnold_Sprague wrote:

The remote pictured at this link is NOT the problem remote. The remote pictured works just FINE. It is the XR15-UQ remote that is the problem child. It will NOT control BOTH the TV and sound bar. One or the other. NEVER BOTH. Please help.


See if this helps:

https://www.xfinity.com/support/remotes


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

After you press the mute and info button together and get the green LED light, got the skip button when asked if you want to pair your TV remote. Then you are asked if you want to pair an audio device then select your audio device I have a Vizio soundbar and was able to do so. And I'm super technology-challenged!
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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

This is the most brutal feed I have ever read. I have a sharp TV and a Sony soundbar connected to the tv with an optical cable. I have had this sound bar on multiple different TVs with the same outcome. Once pairing the soundbar the remote doesn’t work for the tv. Pair it for the tv, soundbar doesn’t work. If I see another generic response with a link to Xfinity remote support I may lose it. Xfinity - figure this out please. Sincerely, a very disgruntled customer
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Regular Visitor

Re: X15 Remote won't pair to TV and Sound Bar at the same time

Brutal is right. 9 months and counting for this thread.
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Gold Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hey All, 

 

Thanks for posting your concerns about pairing your XR15 remote to both a 3rd party sound equipment and your TV. I'd like to reach out to our tech support team to see if there is a solution/work around for this. Please send me a private message with your full name so I can reach out to the team on your behalf. 

 

Ken


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

This problem is also happening to me. My name is Haley <edit>.

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Gold Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time

This problem is also happening to me. My name is Haley <edit>.

Thanks for letting me know, Haley! Can you send me a private message instead please? Just click my name and then you'll see an option to private message me on the right side of the page. 


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hi! I'm not seeing any option to direct message you. But I'm also experiencing this issue with a 3rd party sound bar and the XR15 UQ remote.
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Silver Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@Ajcapocy wrote:
Hi! I'm not seeing any option to direct message you. But I'm also experiencing this issue with a 3rd party sound bar and the XR15 UQ remote.

Sometimes, it is difficult to see the link on the right side of the Profile; here is an example:

Send a message-3.jpb.jpg

 


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

I also have this problem. TCL TVs and Yamaha soundbars. The Tv won’t turn off/on after sound bar is paired.  The TV input button though on XR15 does work however. Also, this remote does work with my Samsung TV and Yamaha sound bar. Seems to be an issue with TCL TVs 

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Bronze Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time

abeasom, sorry to hear about the pairing issues! I would have to have about 3 separate remotes if my remote didn't pair to my TV and soundbar, so I totally understand where you're coming from. 

It does look like the TCL TV and Yamaha soundbars are compatible with our remotes. 

If you are still having issues, try to perform a factory reset:

  1. Simultaneously press and hold the A button [triangle] and the D button [diamond] until the status light on the remote changes from red to green. This takes about 5 seconds.
  2. Press 9-8-1 on your remote to complete the factory reset. Once this is complete you can retry pairing your XR15 remote.

 

Additional information about pairing your remote with your sound bar can be found here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-Program-Your-Xfinity-X1-Remote-for-TV-and/ta-p/2942...


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Ken, I am having the same issue with a Samsung TV and a Samsung soundbar.  I have tried multiple times to locate the the "private message" button and have not been able to find it (even when signed in to myXfinity).  I am connecting the soundbar to the TV with the digital video cable.  I used to use the HDMI (arc) conncetion but that has worked intermittedly so Samsung suggested using Digital In.  Can you assist?

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Expert

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@tom_frederick wrote:

Ken, I am having the same issue with a Samsung TV and a Samsung soundbar.  I have tried multiple times to locate the the "private message" button and have not been able to find it (even when signed in to myXfinity).  I am connecting the soundbar to the TV with the digital video cable.  I used to use the HDMI (arc) conncetion but that has worked intermittedly so Samsung suggested using Digital In.  Can you assist?


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

I followed the instructions to do a factory reset, then I went to setup and did all the general setup stuff.  It detected my TV and said it was paired.  Then I went to remote setup.  I was walked through the process to pair the TV (again).  Then I was asked if I ALSO wanted to pair the audio device.  I said YES.  Then I was walked through the pairing of my sound bar.  The first four codes did not work.  THe fifth one did.  Now both are paired :-).  When I turn the TV on the soundbard goes on as well.  Volume control on teh soundbar works too...

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Silver Problem Solver

Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hi Tom_frederick, thank you for your update and providing the steps you took to pair your remote is paired to both your TV and sound bar.  Please let us know if there is anything else we could assist with.

 

Thank you 


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

This is a new issue for me too after I upgraded. Seems to be SOL for now
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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hpham18 wrote: This is a new issue for me too after I upgraded. Seems to be SOL for now

 

Have you tired pairing your remote again to your TV and sound bar using the instructions that (ComcastAlly) provided? 


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

I did what ComastAlly suggested and it worked.  The problem I was having in the past was that the remote would work immediately after the setup but the next time the TV was turned on it no longer functioned.  I am going on two days now and loving only having to use one remote again!

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Official Employee

Re: X15 Remote won't pair to TV and Sound Bar at the same time

tom_frederick wrote: 

I did what ComastAlly suggested and it worked.  The problem I was having in the past was that the remote would work immediately after the setup but the next time the TV was turned on it no longer functioned.  I am going on two days now and loving only having to use one remote again!

 

Thank you for sharing your resolution with us all here, I am glad the steps (ComcastAlly) shared helped you and I'm confident the same steps will help others as well. Have a good day. 


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hello, I just received the X15 remote when I upgrade to a 4K box to go with my new Samsung Q7 TV. My problem is when setting up the remote to work with TV and Denon receiver.
I’ve read the entire thread and tried the fix provided. My issue, when I setup TV then Receiver, after the reset fix provided, the volume up/down only work on the last devise that is setup, in my case receiver. Example, when I turn receiver off, I’m unable to control volume on TV. But if I turn receiver back on, volume works on receiver.
I don’t use receiver for request programs so would like to have option to control volume on TV by itself or on receiver when I want to use 7.1 audio.
Any ideas?
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Expert

Re: X15 Remote won't pair to TV and Sound Bar at the same time


@SFNicoya wrote:
Hello, I just received the X15 remote when I upgrade to a 4K box to go with my new Samsung Q7 TV. My problem is when setting up the remote to work with TV and Denon receiver.
I’ve read the entire thread and tried the fix provided. My issue, when I setup TV then Receiver, after the reset fix provided, the volume up/down only work on the last devise that is setup, in my case receiver. Example, when I turn receiver off, I’m unable to control volume on TV. But if I turn receiver back on, volume works on receiver.
I don’t use receiver for request programs so would like to have option to control volume on TV by itself or on receiver when I want to use 7.1 audio.
Any ideas?

after receiver is added the Comcast remote will only use the receiver to control volume. you will need to use the TV's remote or a universal remote to control the TV volume separately.



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Re: X15 Remote won't pair to TV and Sound Bar at the same time

SFNicoya wrote: Hello, I just received the X15 remote when I upgrade to a 4K box to go with my new Samsung Q7 TV. My problem is when setting up the remote to work with TV and Denon receiver. 
I’ve read the entire thread and tried the fix provided. My issue, when I setup TV then Receiver, after the reset fix provided, the volume up/down only work on the last devise that is setup, in my case receiver. Example, when I turn receiver off, I’m unable to control volume on TV. But if I turn receiver back on, volume works on receiver. 
I don’t use receiver for request programs so would like to have option to control volume on TV by itself or on receiver when I want to use 7.1 audio. 
Any ideas? 

 

The information that (Rustyben) provided is correct, feel free to reach back out to me here or via PM if you need anything further. 


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New Poster

Re: X15 Remote won't pair to TV and Sound Bar at the same time

That is the same problem I had with my Samsung TV and soundbar.  Doing a factory reset of the x15 followed by remote setup of TV followed by remote setup of soundbar worked.  It has been a week and it is still working 🙂

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Official Employee

Re: X15 Remote won't pair to TV and Sound Bar at the same time

@tom_frederick wrote: That is the same problem I had with my Samsung TV and soundbar.  Doing a factory reset of the x15 followed by remote setup of TV followed by remote setup of soundbar worked.  It has been a week and it is still working 🙂

 

Are you using the Samsung TV and a Denon receiver as well? Or do you have a different make and model of sound bar? 


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Re: X15 Remote won't pair to TV and Sound Bar at the same time

Hello all, I don't see a reply back or a private message from anyone who has posted so I will close this thread as completed. Feel free to create another post if you need anything further, have a good day. 


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