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X11 remote works, except for voice control suddenly.

New Poster

X11 remote works, except for voice control suddenly.

Battery life is 89%, everything is working, but when I press voice control, it doesn't even say it's occasional, something isn't quite right. Nothing, no words, no nothing.  I reset the remote to be sure and it doesn't work. Why does it suddenly stop working? Can I fix it?

Diamond Problem Solver

Re: X11 remote works, except for voice control suddenly.

Try resetting the box

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New Poster

Re: X11 remote works, except for voice control suddenly.

It seems I'm resetting the box every few days.

New Poster

Re: X11 remote works, except for voice control suddenly.

Also,iI see no option to make public. I assumed it was.

Regular Contributor

Re: X11 remote works, except for voice control suddenly.

Make sure your remote RF pairing is still working.    Do you have any symptoms of poor signal strength on the X1 (slow guide response, etc.)?  That might also cause a problem with voice response.

New Poster

Re: X11 remote works, except for voice control suddenly.

Mine isn't working either on any of our televisions.

Regular Contributor

Re: X11 remote works, except for voice control suddenly.

 


@CariRickman13 wrote:

Mine isn't working either on any of our televisions.


 

Have you done the RF pairing described here?

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

 

New Poster

Re: X11 remote works, except for voice control suddenly.

I just found out I have a X15 and I tried the repairing and no it didn't work.


@lesmikesell wrote:

 


@CariRickman13 wrote:

Mine isn't working either on any of our televisions.


 

Have you done the RF pairing described here?

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

 


 

New Poster

Re: X11 remote works, except for voice control suddenly.

I’m having the same problem today on all 3 of my remotes s something must be up with Xfinity