Jennaf786's profile

New Poster

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4 Messages

Monday, October 7th, 2019 6:00 AM

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X11 remote works, except for voice control suddenly.

Battery life is 89%, everything is working, but when I press voice control, it doesn't even say it's occasional, something isn't quite right. Nothing, no words, no nothing.  I reset the remote to be sure and it doesn't work. Why does it suddenly stop working? Can I fix it?

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New Poster

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4 Messages

6 years ago

It seems I'm resetting the box every few days.

Gold Problem Solver

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25.9K Messages

6 years ago

Try resetting the box

New Poster

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4 Messages

6 years ago

Also,iI see no option to make public. I assumed it was.

Contributor

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532 Messages

6 years ago

Make sure your remote RF pairing is still working.    Do you have any symptoms of poor signal strength on the X1 (slow guide response, etc.)?  That might also cause a problem with voice response.

Contributor

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532 Messages

6 years ago

 


@CariRickman13 wrote:

Mine isn't working either on any of our televisions.


 

Have you done the RF pairing described here?

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

 

New Poster

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2 Messages

6 years ago

Mine isn't working either on any of our televisions.

New Poster

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2 Messages

6 years ago

I just found out I have a X15 and I tried the repairing and no it didn't work.


@lesmikesell wrote:

 


@CariRickman13 wrote:

Mine isn't working either on any of our televisions.


 

Have you done the RF pairing described here?

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

 


 

New Poster

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1 Message

6 years ago

I’m having the same problem today on all 3 of my remotes s something must be up with Xfinity
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