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X1 voice command not working

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X1 voice command not working

I have 2 remotes, one an X11 and the other an X15.  Both remotes use to work the voice command now neither one work on a regular basis.  They are both sporadic and we never know when they will work.  Would like to know if anyone thinks it might be the box since neither remote  will work all the time. I have tried resetting the box and reprogramming the remotes to no avail.  

Expert

Re: X1 voice command not working


@Bullhorn wrote:

I have 2 remotes, one an X11 and the other an X15.  Both remotes use to work the voice command now neither one work on a regular basis.  They are both sporadic and we never know when they will work.  Would like to know if anyone thinks it might be the box since neither remote  will work all the time. I have tried resetting the box and reprogramming the remotes to no avail.  


when not working properly look at the LED blinks  on the remote. is it blinking green or red or both? dod you get the voice 'feedback' beep when you press the voice remote microphone button?



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