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X1 tv box is stuck on welcome screen

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X1 tv box is stuck on welcome screen

i unplugged the power cord to the tv box, waited for 15 minutes and plugged it back in. the blue light blinks for a while and then cuts off. "welcome.." has been on my tv for over an hour. whats going on?

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Re: X1 tv box is stuck on welcome screen


@IB57 wrote:

i unplugged the power cord to the tv box, waited for 15 minutes and plugged it back in. the blue light blinks for a while and then cuts off. "welcome.." has been on my tv for over an hour. whats going on?


the outlet may no longer be working. do you have other working set top boxes? if so, swap and see if the problem follows the box or stays at the outlet. you could test by using the outlet the gateway/modem uses to test the box.



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