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X1 software update screen stuck

spbutler
Frequent Visitor
‎11-14-2019 01:22 PM

X1 software update screen stuck

 

  • X1 software update screen stuck since 11 PM EST.
  • Passes all DOCSIS Tests
  • Customer service said they sent hits.
  • unplugged numerous times
  • Internet is working fine
  • Trouble call not until tomorrow afternoon, if it's a box replacement I can do that today at local store?

 

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CCAndrew
Diamond Problem Solver
‎11-14-2019 02:11 PM

Re: X1 software update screen stuck

You’ll need the equipment swapped. You can do it at your local service center if you want to instead of waiting for a tech

I am a Retired Official Comcast Employee
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