spbutler's profile

Contributor

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21 Messages

Thursday, November 14th, 2019 10:00 AM

Closed

X1 software update screen stuck

 

  • X1 software update screen stuck since 11 PM EST.
  • Passes all DOCSIS Tests
  • Customer service said they sent hits.
  • unplugged numerous times
  • Internet is working fine
  • Trouble call not until tomorrow afternoon, if it's a box replacement I can do that today at local store?

 

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Gold Problem Solver

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25.9K Messages

6 years ago

You’ll need the equipment swapped. You can do it at your local service center if you want to instead of waiting for a tech
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