Community Forum

X1 small box

Highlighted
Frequent Visitor

X1 small box

I'm having a problem with the small X1 box in the living room. The main X1 box is getting all the channels it's suppose to but the small one is not. QVC 2, QVC 3 and Hallmark HD as well as some others will not tune in. A message pops up and says the box can't pick up the channel.


Why is it when I'm paying for the service the small X1 box isn't receiving all the channels we are suppose to be getting?

Highlighted
Silver Problem Solver

Re: X1 small box

Which model X1 box is it?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Diamond Problem Solver

Re: X1 small box

It has nothing to do with the money that you pay. The error has to do with your 2 pieces of equipment being able to communicate with each other. Generally, it’s a either a problem with your interior cables or a box malfunction and one or both could get swapped. Choose which you would troubleshoot first but chances are greater, it’s your interior cable setup (cable, splitters etc)

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: X1 small box

The main X1 box is a DVR it is a ..........Pace XG1v1.

The small one is not a DVR it just feeds off the main box.

Highlighted
Frequent Visitor

X1 small box not getting some channels

I'm having a problem with the small X1 box in the living room. The main X1 box is getting all the channels it's suppose to but the small one is not. QVC 2, QVC 3 and Hallmark HD as well as some others will not tune in. A message pops up and says the box can't pick up the channel.


It was doing fine and getting all channels we are suppose to receive,then the message started popping up.


Serial #: PAQT04346199 small box
Serial #: M11634TCE938 main box

Highlighted
Silver Problem Solver

Re: X1 small box


@bmorring wrote:

The main X1 box is a DVR it is a ..........Pace XG1v1.

The small one is not a DVR it just feeds off the main box.


We really need the model number/name - like 

https://www.xfinity.com/support/articles/x1-hub-vs-coRng140mpanion-box

RNG150

XG2

etc

 


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Frequent Visitor

Re: X1 small box

Serial #: PAQT04346199 small box
Serial #: M11634TCE938 main box

Highlighted
Diamond Problem Solver

Re: X1 small box

Check all your cables are tight and in good repair. Try restarting both boxes.Possibly have a tech out when it is safe to do so. Don’t start new threads for the same problem

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!