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Did you try restarting your device?
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@Jrm0126 wrote:
I have the same issue and a restart did not resolve the issue. Doing 45 minutes of “chat support” did not resolve either.
if you have power unplugged the set top box and the remote is not controlling the set top box, is your remote blinking both red/gree when you press the xfinity button or channel up/down?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
