My X1 service keeps freezing, but only on the small X1 cable boxes and not with the DVR or the other stand alone bigger boxes. This has been going on for 2 weeks. I have made several calls to Comcast and they can't seem to fix and 2 service people have been to our house with no success. How can this be resolved?
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Also, the service on all 5 cable boxes worked fine until I upgraded to X1. We changed out the DVR once and it still works fine and no freezing on the TV connected to it. Since the picture and sound on the 3 small X1 boxes freezes about every 15 minutes, we changed those out, but no change in results. We then replaced 1 of the small X1 boxes with the bigger stand alone box and now the TV connected to it works fine with no freezing of the picture or sound. However, the 2 other small X1 boxes still continuously freeze about every 15 minutes or even more often. Any suggestions?
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At the Comcast customer interface box outside my house there is a splitter that then runs to the the cable modem in my house and the other coax line runs into my house for cable TV. I have 5 boxes including the DVR and I have an amp in the house that connects to the 5 cable boxes.
It was a MOCA issue. An awesome Comcast service person spent 2 hours at my house fixing the issue which related to the coax wiring and splitters in my house.
Glad to hear it's been resolved! Reach out again if you need more help.
What kind of amp?
I had an issue with my Xfinity phone and a tech spent two hours rewiring my setup. He tried to run his final diagnostic and it failed. He said it was because I had thre DVR's. He wanted to replace one with a companion and I said no. He talked to his super and they agreed to let me keep three DVR's.
Have you had anything like this?