My X1 service keeps freezing, but only on the small X1 cable boxes and not with the DVR or the other stand alone bigger boxes. This has been going on for 2 weeks. I have made several calls to Comcast and they can't seem to fix and 2 service people have been to our house with no success. How can this be resolved?
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Also, the service on all 5 cable boxes worked fine until I upgraded to X1. We changed out the DVR once and it still works fine and no freezing on the TV connected to it. Since the picture and sound on the 3 small X1 boxes freezes about every 15 minutes, we changed those out, but no change in results. We then replaced 1 of the small X1 boxes with the bigger stand alone box and now the TV connected to it works fine with no freezing of the picture or sound. However, the 2 other small X1 boxes still continuously freeze about every 15 minutes or even more often. Any suggestions?
YP520 -
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At the Comcast customer interface box outside my house there is a splitter that then runs to the the cable modem in my house and the other coax line runs into my house for cable TV. I have 5 boxes including the DVR and I have an amp in the house that connects to the 5 cable boxes.
It was a MOCA issue. An awesome Comcast service person spent 2 hours at my house fixing the issue which related to the coax wiring and splitters in my house.
YP520 -
Glad to hear it's been resolved! Reach out again if you need more help.
@CCAndrew wrote:
What kind of amp?
I had an issue with my Xfinity phone and a tech spent two hours rewiring my setup. He tried to run his final diagnostic and it failed. He said it was because I had thre DVR's. He wanted to replace one with a companion and I said no. He talked to his super and they agreed to let me keep three DVR's.
Have you had anything like this?