X1 keeps freezing

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Also, the service on all 5 cable boxes worked fine until I upgraded to X1.  We changed out the DVR once and it still works fine and no freezing on the TV connected to it.  Since the picture and sound on the 3 small X1 boxes freezes about every 15 minutes, we changed those out, but no change in results.  We then replaced 1 of the small X1 boxes with the bigger stand alone box and now the TV connected to it works fine with no freezing of the picture or sound.  However, the 2 other small X1 boxes still continuously freeze about every 15 minutes or even more often.  Any suggestions?

YP520 - 

Hello, welcome to the forums. I'd be happy to help with the issues you're running into with the cable boxes. Please send me a PM with your first/last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

At the Comcast customer interface box outside my house there is a splitter that then runs to the the cable modem in my house and the other coax line runs into my house for cable TV.  I have 5 boxes including the DVR and I have an amp in the house that connects to the 5 cable boxes.

YP520 - 

Glad to hear it's been resolved! Reach out again if you need more help.