I currently have a X1 DVR (model-PX013ANM). The fan noise has become very annoying. From what I’ve read I need an upgrade to the newest DVR. Is that true? How do I do this?
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
That is a great question and thank you for posting. Because of the loud fan in your DVR, it would be best to upgrade at this point. I'd be happy to help you upgrade bu shipping a new DVR. To get started, please send me a private message with your first and last name (and the name of the account holder) and the house number associated with your service address. To send a private message, click on "ComcastChe" and then click send a message.