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X1 dvr not recording series

New Poster

X1 dvr not recording series

My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??
Diamond Problem Solver

Re: X1 dvr not recording series


@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??

What's an example, to see if we can replicate it.


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New Poster

Re: X1 dvr not recording series

My wife was trying to record “Tabatha takes over” on Bravo. I have just learned it’s only this show that won’t record series. I can record other series like CSI. Is that something normal?
Diamond Problem Solver

Re: X1 dvr not recording series

Tabatha Takes Over is an old show in repeats, is she setting the recording for New Episodes or New and Repeat? It won’t show up under scheduled recordings because it’s not being broadcast at all over the next 2 weeks(except for the episode being broadcast right now).

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New Poster

Re: X1 dvr not recording series

She was doing it for new and repeat. When she was setting it up there was 3 episodes airing right after each other and wouldn’t record them as a series. Only as individual. But maybe it was because it’s not coming on for 2 weeks. Thank you for addressing and answering quickly. I appreciate it!
Diamond Problem Solver

Re: X1 dvr not recording series

No problem, if anything else pops up, feel free to post again.

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New Poster

Re: X1 dvr not recording series

Another example:
Set last week and never recorded
Set today and “confirmed” but did not show up in scheduled recordings
Finally tried to record when show started but it would not record
Program is “Story of the Jews “ on pbs. (Local station is kqued)
Valued Contributor

Re: X1 dvr not recording series


@Laheydon wrote:
Another example:
Set last week and never recorded
Set today and “confirmed” but did not show up in scheduled recordings
Finally tried to record when show started but it would not record
Program is “Story of the Jews “ on pbs. (Local station is kqued)

Try to sync the DVR. If the DVR doesn't sync then the recording will not appear on the scheduled list.

New Poster

Re: X1 dvr not recording series

DVR has missed recording the first episode of new series several times. Second and forward set up to record and have worked. Not happy.

 

Silver Problem Solver

Re: X1 dvr not recording series


@KDMDBM wrote:

DVR has missed recording the first episode of new series several times. Second and forward set up to record and have worked. Not happy.

 


Can you give us the names that did this?


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New Poster

Re: X1 dvr not recording series

I have the same problem. I have to select New and Repeat episodes to get episodes to record lately.

Diamond Problem Solver

Re: X1 dvr not recording series

It’s a known issue being worked on, you may have to record single episodes and double check that they’re set to record

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New Poster

Re: X1 dvr not recording series

It's still happening today and all of the sudden. Recording Roseanne on tvland. It recorded the series last saturday now this problem today.
New Poster

Re: X1 dvr not recording series

When choosing to record an entire series first find your program in the guide and press Record(red dot).
Select "All episodes"
Record = New and repeat episodes
Channels = SD preffered
Save = Until space is needed
Keep = All episodes
Start = On time
Stop = On time
It seems to be the Channels being set to "HD preffered" or a specific channel only that causes a problem.
Hope this helps! It worked for me.
Expert

Re: X1 dvr not recording series


@MikeSaz wrote:
When choosing to record an entire series first find your program in the guide and press Record(red dot).
Select "All episodes"
Record = New and repeat episodes
Channels = SD preffered
Save = Until space is needed
Keep = All episodes
Start = On time
Stop = On time
It seems to be the Channels being set to "HD preffered" or a specific channel only that causes a problem.
Hope this helps! It worked for me.

when using the guide and selecting new episodes and HD (being the channel selected) would be the proper way to record new episodes. new and repeat might be used to catch up on past episodes when in rerrun periods.



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New Poster

Re: X1 dvr not recording series

I'm also having the same issue. I'm trying to record a Futurama marathon, however I think Comcast is preventing my DVR from recording the series because, I suspect, Comcast has all the episodes for sale to buy. This infuriates me, and should be illegal.

 

Expert

Re: X1 dvr not recording series


@Comcross wrote:

I'm also having the same issue. I'm trying to record a Futurama marathon, however I think Comcast is preventing my DVR from recording the series because, I suspect, Comcast has all the episodes for sale to buy. This infuriates me, and should be illegal.


not sure why you think you are blocked. what procedure did you use to set the series recording?



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New Poster

Re: X1 dvr not recording series

Unable to record recurring episodes of new series 


@CCAndrew wrote:

@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??

What's an example, to see if we can replicate it.


 

Expert

Re: X1 dvr not recording series


@c1xfinityy wrote:

Unable to record recurring episodes of new series 


@CCAndrew wrote:

@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??

What's an example, to see if we can replicate it. 


did you select 'new episodes only'? you can check the description of the upcoming to verify it says 'new' and not 'repeat'.



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New Poster

Re: X1 dvr not recording series

Same problem here and at another home I visited during the week. Spent an hour on the phone with customer service who had no idea either and insisted it was because the storage waa full, but both mine and my neighbors are less than 50% full. SO frustrating!
Silver Problem Solver

Re: X1 dvr not recording series


@frustrated2017 wrote:
Same problem here and at another home I visited during the week. Spent an hour on the phone with customer service who had no idea either and insisted it was because the storage waa full, but both mine and my neighbors are less than 50% full. SO frustrating!

I set series recordings all the time, and some individual recordings and have never had your issue.

https://www.xfinity.com/support/articles/x1-record-a-series

https://www.xfinity.com/support/articles/x1-record-a-program


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New Poster

Re: X1 dvr not recording series

This is not a helpful answer at all
First: the writer does have a problem and your success means nothing to him/us
Second the link is not for “all episodes “. It is just not reliable but there is a cause somewhere
Regular Visitor

Re: X1 dvr not recording series

We were able to set single shows to record.
New Poster

Re: X1 dvr not recording series

I'm trying to record all episodes /series on my dvr. It says series recorded but it's not showing on the guide or my scheduled recordings. Now I have to record them all individually. What is the problem? Why is all the all episodes recording not working.
Diamond Problem Solver

Re: X1 dvr not recording series

What’s the series?is it in reruns and you have the series recordings set for new?

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New Poster

Re: X1 dvr not recording series

The series is According to Jim and I have it set for new and repeats. I tried recording series Ambition which is a new show but it will only record individually.
Official Employee

Re: X1 dvr not recording series

cdenisejohnson7, that is strange! Thanks for letting us know about your series recording concerns. Are you following the exact steps here https://www.xfinity.com/support/articles/x1-record-a-series? 

 

Have you tried rebooting the box and then checking again? If the content is "orphaned" in the background provisioning, any new upcoming content won't record so I would recommend deleting the priority and the future recordings and trying to set up the series recording request again. Let us know what you get. 

 

Ken


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Expert

Re: X1 dvr not recording series

i had this issue years ago found I had duplicate series (already existed) so adding new one didn't work. look through series recordings and see if one already exists. if it does remove it and be sure no others are in the seires priority list. then find next episode on the guide (not search) and record from there (new and repeats).



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Official Employee

Re: X1 dvr not recording series

Hello @cdenisejohnson7, I hope all has been well with you since we last spoke. I wanted to follow up and see if what we suggested help correct this concern on your end? 


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Official Employee

Re: X1 dvr not recording series

@cdenisejohnson7, I never heard back from you on here but if you are still having this recording issue, please send me a Private Message including your name. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


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New Poster

Re: X1 dvr not recording series

I have been trying to record a series but the X1 DVR is not recording or scheduling the planned recording.

Expert

Re: X1 dvr not recording series


@GPSDAS wrote:

I have been trying to record a series but the X1 DVR is not recording or scheduling the planned recording.


xfinity button >> scheduled >> down >> up >> right to priority list and select. find the current entries for that series and press the 'D" button on the remote to remote them. exit that menu. using the guide locate the channel, date, and time of the next showing of that show and press the record button. select 'new only' or 'new and repeats'.



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New Poster

Re: X1 dvr not recording series

I don’t see your answer on this question. Does 2 weeks out make it not record properly?
Diamond Problem Solver

Re: X1 dvr not recording series

@GPSDAS
Could you give more details on what you’re trying to record?

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Diamond Problem Solver

Re: X1 dvr not recording series

@Laheydon
What exactly are you asking?

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New Poster

Re: X1 dvr not recording series

Known issue being worked on? Will someone pls post when it is fixed and any other special considerations?
(Frustrated customer)
Highlighted
New Poster

Re: X1 dvr not recording series

Shetland on PBS
New Poster

Re: X1 dvr not recording series

I had the same problem, spent about 30 minutes trying to figure out what was blocking it. I then went into series priority on the schedule tab. I had 109 different series in there, quite a few that were old. I deleted 10 of them to get under 100 and then I was able to add another series . So I went thru and got rid of all the shows that were not needed anymore and have not had any issues.