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@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??
What's an example, to see if we can replicate it.
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Tabatha Takes Over is an old show in repeats, is she setting the recording for New Episodes or New and Repeat? It won’t show up under scheduled recordings because it’s not being broadcast at all over the next 2 weeks(except for the episode being broadcast right now).
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No problem, if anything else pops up, feel free to post again.
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It’s a known issue being worked on, you may have to record single episodes and double check that they’re set to record
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@MikeSaz wrote:
When choosing to record an entire series first find your program in the guide and press Record(red dot).
Select "All episodes"
Record = New and repeat episodes
Channels = SD preffered
Save = Until space is needed
Keep = All episodes
Start = On time
Stop = On time
It seems to be the Channels being set to "HD preffered" or a specific channel only that causes a problem.
Hope this helps! It worked for me.
when using the guide and selecting new episodes and HD (being the channel selected) would be the proper way to record new episodes. new and repeat might be used to catch up on past episodes when in rerrun periods.
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@Comcross wrote:
I'm also having the same issue. I'm trying to record a Futurama marathon, however I think Comcast is preventing my DVR from recording the series because, I suspect, Comcast has all the episodes for sale to buy. This infuriates me, and should be illegal.
not sure why you think you are blocked. what procedure did you use to set the series recording?
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@c1xfinityy wrote:
Unable to record recurring episodes of new series
@CCAndrew wrote:
@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??What's an example, to see if we can replicate it.
did you select 'new episodes only'? you can check the description of the upcoming to verify it says 'new' and not 'repeat'.
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What’s the series?is it in reruns and you have the series recordings set for new?
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cdenisejohnson7, that is strange! Thanks for letting us know about your series recording concerns. Are you following the exact steps here https://www.xfinity.com/support/articles/x1-record-a-series?
Have you tried rebooting the box and then checking again? If the content is "orphaned" in the background provisioning, any new upcoming content won't record so I would recommend deleting the priority and the future recordings and trying to set up the series recording request again. Let us know what you get.
Ken
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i had this issue years ago found I had duplicate series (already existed) so adding new one didn't work. look through series recordings and see if one already exists. if it does remove it and be sure no others are in the seires priority list. then find next episode on the guide (not search) and record from there (new and repeats).
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Hello @cdenisejohnson7, I hope all has been well with you since we last spoke. I wanted to follow up and see if what we suggested help correct this concern on your end?
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@cdenisejohnson7, I never heard back from you on here but if you are still having this recording issue, please send me a Private Message including your name. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.
To send me a Private Message, please click my name “ComcastAmira” and click “send a message.
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@GPSDAS wrote:
I have been trying to record a series but the X1 DVR is not recording or scheduling the planned recording.
xfinity button >> scheduled >> down >> up >> right to priority list and select. find the current entries for that series and press the 'D" button on the remote to remote them. exit that menu. using the guide locate the channel, date, and time of the next showing of that show and press the record button. select 'new only' or 'new and repeats'.
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@GPSDAS
Could you give more details on what you’re trying to record?
Could you give more details on what you’re trying to record?
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@Laheydon
What exactly are you asking?
What exactly are you asking?
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@efap wrote:
did you find a solution. I have this issue and comcast does not seem to have and answer. Maybe time to join the "joey" crowd.
look at your series priority settings for the series. is it one channel? or 'HD preferred'? did you set the recording from a search or from the guide?
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@efap wrote:
the answer to both of your questions is: it makes no difference it will not series record. I have tried everything that seems to have worked for others on this forum. I had comcast tech here the other day for 4 hours we changed dvr box and 2 other non-dvr boxes.
you will need to find the 'duplicate' priority list entry that is overriding what you are doing. if you have an apple device use the xfinity TV remote app and the DVR manager tab, priority list to quickly review and locate the duplicate. if no duplicate delete the entry so there is no recording. find the next episode in the guide (not search) and set series recording and the options you desire.
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@efap wrote:
I appreciate your replies and help, but it seems to me that that this should not be my problem to solve and clean up. Comcast has a problem and they should provide it to the customer if they expect to continue collecting money for their services. From my review of this forum the problem has been around for 2 years or more and comcast has done nothing to solve it. My problem just started about 3 months ago and many calls with comcast result in lets reset the dvr I am sending a signal now yada yada yada.
thanks for your help, I will wait and see if comcast comes up with a solution for a bit longer if not its to DISH and their Joeys..
the forum has many customers like me to help you. there is no 'system' problem (if there was you would see thousands of issues reported a day). If you don't wish to find the problem, ok, I get it. the DVR is a device and unless the recorded series is set to your wishes it won't record your issues. Series recordings have a globally assigned series registration number (you can see the number on imbd.com). the Scheduler allows either one channel as an option when recording is set from the guide's episode, or on any/all channels when set from the search system (example: voice search "elementary". there are many networks that carry syndication of the older seasons even while the series is adding new broadcast episodes on major networks like ABC, NBC, etc. If you find issues that you wish to have help to resolve, please feel free to post and the knowledgeable customers will respond.
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