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X1 dvr not recording series

New Poster

X1 dvr not recording series

My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??
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Official Employee

Re: X1 dvr not recording series


@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??

What's an example, to see if we can replicate it.


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New Poster

Re: X1 dvr not recording series

My wife was trying to record “Tabatha takes over” on Bravo. I have just learned it’s only this show that won’t record series. I can record other series like CSI. Is that something normal?
Official Employee

Re: X1 dvr not recording series

Tabatha Takes Over is an old show in repeats, is she setting the recording for New Episodes or New and Repeat? It won’t show up under scheduled recordings because it’s not being broadcast at all over the next 2 weeks(except for the episode being broadcast right now).

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New Poster

Re: X1 dvr not recording series

She was doing it for new and repeat. When she was setting it up there was 3 episodes airing right after each other and wouldn’t record them as a series. Only as individual. But maybe it was because it’s not coming on for 2 weeks. Thank you for addressing and answering quickly. I appreciate it!
Official Employee

Re: X1 dvr not recording series

No problem, if anything else pops up, feel free to post again.

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New Poster

Re: X1 dvr not recording series

Another example:
Set last week and never recorded
Set today and “confirmed” but did not show up in scheduled recordings
Finally tried to record when show started but it would not record
Program is “Story of the Jews “ on pbs. (Local station is kqued)
Valued Contributor

Re: X1 dvr not recording series


@Laheydon wrote:
Another example:
Set last week and never recorded
Set today and “confirmed” but did not show up in scheduled recordings
Finally tried to record when show started but it would not record
Program is “Story of the Jews “ on pbs. (Local station is kqued)

Try to sync the DVR. If the DVR doesn't sync then the recording will not appear on the scheduled list.

New Poster

Re: X1 dvr not recording series

DVR has missed recording the first episode of new series several times. Second and forward set up to record and have worked. Not happy.

 

Silver Problem Solver

Re: X1 dvr not recording series


@KDMDBM wrote:

DVR has missed recording the first episode of new series several times. Second and forward set up to record and have worked. Not happy.

 


Can you give us the names that did this?

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New Poster

Re: X1 dvr not recording series

I have the same problem. I have to select New and Repeat episodes to get episodes to record lately.

Official Employee

Re: X1 dvr not recording series

It’s a known issue being worked on, you may have to record single episodes and double check that they’re set to record

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New Poster

Re: X1 dvr not recording series

It's still happening today and all of the sudden. Recording Roseanne on tvland. It recorded the series last saturday now this problem today.
New Poster

Re: X1 dvr not recording series

When choosing to record an entire series first find your program in the guide and press Record(red dot).
Select "All episodes"
Record = New and repeat episodes
Channels = SD preffered
Save = Until space is needed
Keep = All episodes
Start = On time
Stop = On time
It seems to be the Channels being set to "HD preffered" or a specific channel only that causes a problem.
Hope this helps! It worked for me.
Expert

Re: X1 dvr not recording series


@MikeSaz wrote:
When choosing to record an entire series first find your program in the guide and press Record(red dot).
Select "All episodes"
Record = New and repeat episodes
Channels = SD preffered
Save = Until space is needed
Keep = All episodes
Start = On time
Stop = On time
It seems to be the Channels being set to "HD preffered" or a specific channel only that causes a problem.
Hope this helps! It worked for me.

when using the guide and selecting new episodes and HD (being the channel selected) would be the proper way to record new episodes. new and repeat might be used to catch up on past episodes when in rerrun periods.



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New Poster

Re: X1 dvr not recording series

I'm also having the same issue. I'm trying to record a Futurama marathon, however I think Comcast is preventing my DVR from recording the series because, I suspect, Comcast has all the episodes for sale to buy. This infuriates me, and should be illegal.

 

Expert

Re: X1 dvr not recording series


@Comcross wrote:

I'm also having the same issue. I'm trying to record a Futurama marathon, however I think Comcast is preventing my DVR from recording the series because, I suspect, Comcast has all the episodes for sale to buy. This infuriates me, and should be illegal.


not sure why you think you are blocked. what procedure did you use to set the series recording?



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New Poster

Re: X1 dvr not recording series

Unable to record recurring episodes of new series 


@ComcastAndrew wrote:

@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??

What's an example, to see if we can replicate it.


 

Expert

Re: X1 dvr not recording series


@c1xfinityy wrote:

Unable to record recurring episodes of new series 


@ComcastAndrew wrote:

@Brian239 wrote:
My dvr is recording some series but it won’t record any new series that we attempt to. After setting it up it tells us series recording set but in guide and in scheduled recordings they won’t show up unless we record the episodes individually. Why can’t we record series??

What's an example, to see if we can replicate it. 


did you select 'new episodes only'? you can check the description of the upcoming to verify it says 'new' and not 'repeat'.



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New Poster

Re: X1 dvr not recording series

Same problem here and at another home I visited during the week. Spent an hour on the phone with customer service who had no idea either and insisted it was because the storage waa full, but both mine and my neighbors are less than 50% full. SO frustrating!
Silver Problem Solver

Re: X1 dvr not recording series


@frustrated2017 wrote:
Same problem here and at another home I visited during the week. Spent an hour on the phone with customer service who had no idea either and insisted it was because the storage waa full, but both mine and my neighbors are less than 50% full. SO frustrating!

I set series recordings all the time, and some individual recordings and have never had your issue.

https://www.xfinity.com/support/articles/x1-record-a-series

https://www.xfinity.com/support/articles/x1-record-a-program

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New Poster

Re: X1 dvr not recording series

This is not a helpful answer at all
First: the writer does have a problem and your success means nothing to him/us
Second the link is not for “all episodes “. It is just not reliable but there is a cause somewhere