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X1 cable box stuck in boot

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Sapiva77
New Poster
‎09-08-2019 05:03 AM

X1 cable box stuck in boot

My Xfinity Dvr cable box has been stuck saying boot then powers off and repeats. This has been going on for 5 hours now and I have a senior paralyzed dog that can not sleep without television on so I am pretty irritated with Xfinity right now
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RobertWy
Silver Problem Solver
‎09-08-2019 08:36 AM

Re: X1 cable box stuck in boot

@Sapiva77 wrote:
My Xfinity Dvr cable box has been stuck saying boot then powers off and repeats. This has been going on for 5 hours now and I have a senior paralyzed dog that can not sleep without television on so I am pretty irritated with Xfinity right now

Unplug the power cord to the brick (pwer supply) and plug it back in.  If that doesn't work, post back.


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Comcast_Support
Official Employee
‎09-17-2019 05:49 PM

Re: X1 cable box stuck in boot

Hello, we haven't heard from you but please reach back out and create another post if you need assistance going forward.

 

Thank you


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