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X1 box will not power on

Matlock72
New Poster

X1 box will not power on

Can these be exchanged the retail store instead of an in-home service call?

 

CCAndrew
Diamond Problem Solver

Re: X1 box will not power on

Yes, if it’s accessible to you

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ComcastMichele
Official Employee

Re: X1 box will not power on

@Matlock72 Thanks for taking the time to reach out to us regarding swapping out your equipment. I appreciate all of your time and patience and truly apologize for the delay in our response. You can always return or exchange equipment at any open Xfinity https://comca.st/3cfIkgw can use the following link to find the location and service hours nearest to you https://comca.st/36jaSBY


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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