X1 box will lose signal and screen goes black and ... - Xfinity Help and Support Forums

Takedown161 · ‎11-18-2019

I have 6 X1 boxes. I have one that constantly loses signal and the screen goes black for a few seconds and then comes back on. Does matter what channel or show. I have a signal amplifier and have changed out box a couple of times. I have changed the cable, X1 box, HDMI cables, and it still continues to happen. How do I resolve this continous problem?

CCAndrew · ‎11-18-2019

Have you tried a different hdmi port? Have you tried to move one of your boxes that you know works solidly to that tv? To see if it still does it? Right now the tv is the common denominator

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RobertWy · ‎11-19-2019

@Takedown161 wrote:

I have 6 X1 boxes. I have one that constantly loses signal and the screen goes black for a few seconds and then comes back on. Does matter what channel or show. I have a signal amplifier and have changed out box a couple of times. I have changed the cable, X1 box, HDMI cables, and it still continues to happen. How do I resolve this continous problem?

What are the models of your 6 X1 boxes?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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CCAndrew · ‎11-19-2019

@RobertWy
What’s the relevance?

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RobertWy · ‎11-19-2019

@CCAndrew wrote:
@RobertWy
What’s the relevance?

Xi6 versus X1 DVR?

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CCAndrew · ‎11-19-2019

Explain...why does it matter? It doesn’t

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RobertWy · ‎11-20-2019

@CCAndrew wrote:
Explain...why does it matter? It doesn’t

Different type of connection?

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Takedown161 · ‎11-21-2019

Model number of the box that I am having issues with is # PXD01ANI

Rustyben · ‎11-21-2019

@Takedown161 wrote:

Model number of the box that I am having issues with is # PXD01ANI

carefully swap the hdmi cables one end at a time for a new one or one from a DVD player (etc). changed problem?

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X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.