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X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

New Poster

X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

I have 6 X1 boxes.  I have one that constantly loses signal and the screen goes black for a few seconds and then comes back on.  Does matter what channel or show.  I have a signal amplifier and have changed out box a couple of times.  I have changed the cable, X1 box, HDMI cables, and it still continues to happen.  How do I resolve this continous problem?

Diamond Problem Solver

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Have you tried a different hdmi port? Have you tried to move one of your boxes that you know works solidly to that tv? To see if it still does it? Right now the tv is the common denominator

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Silver Problem Solver

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.


@Takedown161 wrote:

I have 6 X1 boxes.  I have one that constantly loses signal and the screen goes black for a few seconds and then comes back on.  Does matter what channel or show.  I have a signal amplifier and have changed out box a couple of times.  I have changed the cable, X1 box, HDMI cables, and it still continues to happen.  How do I resolve this continous problem?


What are the models of your 6 X1 boxes?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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Diamond Problem Solver

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

@RobertWy
What’s the relevance?

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Silver Problem Solver

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.


@CCAndrew wrote:
@RobertWy
What’s the relevance?

Xi6 versus X1 DVR?


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Diamond Problem Solver

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Explain...why does it matter? It doesn’t

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Silver Problem Solver

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.


@CCAndrew wrote:
Explain...why does it matter? It doesn’t

Different type of connection?


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New Poster

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.

Model number of the box that I am having issues with is # PXD01ANI

Expert

Re: X1 box will lose signal and screen goes black and then comes back on. Happens all the time.


@Takedown161 wrote:

Model number of the box that I am having issues with is # PXD01ANI


carefully swap the hdmi cables one end at a time for a new one or one from a DVD player (etc). changed problem?



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