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X1 box stuck on select your language screen

Bquar24
New Poster

X1 box stuck on select your language screen

I can change between languages but when I hit the center button on English(US) nothing happens. If I click on English (Canada) it asks me to confirm the language and then nothing happens. I have tried unplugging the box and resetting the remote using a+d.
ComcastLysaP
Official Employee

Re: X1 box stuck on select your language screen

Hello, @Bquar24

Welcome to our Xfinity Forums! We're happy to help with this equipment issue you are experiencing. I appreciate everything you have already tried, and I can assure you we will do everything we can to help get this corrected. We will need to troubleshoot the equipment from this end. Please send me a private message so we can continue.

To send a private message, please click my name "ComcastLysa" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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ComcastChad2
Official Employee

Re: X1 box stuck on select your language screen

What type of remote and box are you having issues with?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!