Welcome to our Xfinity Forums! We're happy to help with this equipment issue you are experiencing. I appreciate everything you have already tried, and I can assure you we will do everything we can to help get this corrected. We will need to troubleshoot the equipment from this end. Please send me a private message so we can continue.
To send a private message, please click my name "ComcastLysa" then select "Send a Message" on the right side.