Community Forum

X1 box stuck on home screen

Highlighted
New Poster

X1 box stuck on home screen

I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote
Highlighted
Expert

Re: X1 box stuck on home screen


@Felicia5 wrote:
I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote

by home screen, what do you mean? live TV playing?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: X1 box stuck on home screen

Hello @Felicia5, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the troubles you're experiencing with trying to activate your X1 cable box. We would love to help! If you could please answer Rustyben's question that would be great. 

 

We look forward to hearing back from you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!