I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote
by home screen, what do you mean? live TV playing?
Hello @Felicia5, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the troubles you're experiencing with trying to activate your X1 cable box. We would love to help! If you could please answer Rustyben's question that would be great.
We look forward to hearing back from you!