Solved: Re: X1 box no DVR - Xfinity Help and Support Forums

liblady · ‎07-06-2020

We swapped a box that was not working about 2 weeks ago. Have not been able to get DVR capability but can get regular channels. I have done all the resets and called tech support but no luck. I noticed that it is designated as being in master bedroom but it is in another room. Could this make a difference? Could it be I got the wrong box? I really would like this solved as I am paying for a service I do not receive.

Model #PR150BNM

CCAndrew · ‎07-06-2020

That model isn’t a dvr, what was the previous model?

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liblady · ‎07-06-2020

According to receipt it was Pace P2 Model PR150BNMD. This is an extra extension. The DVD box is in the family room and records and replays. We just can't get the recordings on the extension.

CCAndrew · ‎07-06-2020

Is the guide the same or different?

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liblady · ‎07-06-2020

Guide is different now. Just a grid of channels across the bottom of screen.

CCAndrew · ‎07-06-2020

I think you have a legacy box not even an X1. Sorry, you’ll need another swap

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liblady · ‎07-14-2020

Amazing how easy it was when we got the correct box. Thank you.