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X1 box no DVR

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X1 box no DVR

We swapped a box that was not working about 2 weeks ago.  Have not been able to get DVR capability but can get regular channels. I have done all the resets and called tech support but no luck.   I noticed that it is designated as being in master bedroom but it is in another room.  Could this make a difference? Could it be I got  the wrong box?  I really would like this solved as I am paying for a service I do not receive. 

 

Model #PR150BNM

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Diamond Problem Solver

Re: X1 box no DVR

That model isn’t a dvr, what was the previous model?

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: X1 box no DVR

According to receipt it was Pace P2 Model PR150BNMD.  This is an extra extension.  The DVD box is in the family room and records and replays.  We just can't get the recordings on the extension.

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Diamond Problem Solver

Re: X1 box no DVR

Is the guide the same or different?

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Frequent Visitor

Re: X1 box no DVR

Guide is different now.  Just a grid of channels across the bottom of screen.  

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Diamond Problem Solver

Re: X1 box no DVR

I think you have a legacy box not even an X1. Sorry, you’ll need another swap

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Frequent Visitor

Re: X1 box no DVR

Amazing how easy it was when we got the correct box.  Thank you.