X1 box keeps switching to Hallmark Drama channel

[renata]

Are we the only people having this problem? It doesn't matter what we are watching, our box will suddenly switch to the Drama channel, sometimes every few minutes. It won't stop until we reboot, which is a pain, especially because we have to reboot once a day anyway.

[Rustyben]

---

@renata wrote:
Are we the only people having this problem? It doesn't matter what we are watching, our box will suddenly switch to the Drama channel, sometimes every few minutes. It won't stop until we reboot, which is a pain, especially because we have to reboot once a day anyway.

---

do you see any 'menu' element (like typing of channel numbers, the 'last' watched line appearing at the bottom)? do you use more than one remote on that set top box? have you tried tuning to the channel you want to watch and removing the batteries from the remote?

[renata]

Thank you! No, there are no menu items appearing. However, we do use more than one remote for that box. It's a Roku smart TV, so we use the Roku remote as needed. We also have a spare Comcast remote which we use on it.

Haven't tried removing batteries. We will have to give that a shot. Fortunately, it has stopped for the present time.

[tbill1]

Your wasting your time if you think switching the box will fix it.  To get relief, you either have to. do a restart or wait for the overnight one.  You shouldn't have the problem unless you view (channel) to QVC at some point in the day.

[MrVino]

I'm having this exact issue! Watching TNT and it keeps switching to a Hallmark show. I can even here the TNT show I'm watching but it's showing the hallmark one. 

[farmersdaughter]

I just had a new box put in yesterday and guess what. It’s doing it again! Switching to the Hallmark Drama station! 😡

[renata]

We NEVER deliberately turn to the Hallmark Drama channel. That doesn't stop the box from randomly switching to it. We'll just be sitting there, no one messing with a remote, and bang! Up comes Hallmark Drama. Highly annoying. If switching boxes is a waste of time, this is obviously an issue with Xfinity itself which needs to be addressed, instead of sweeping it under the rug like every other annoyance that comes up. (Repetitive EAS, far more the once a week or once a month, for one.)

[farmersdaughter]

After numerous failed trys by Comcast to fix this ongoing issue finally someone did..they had to completely rewire all our boxes! It worked! Its been 2 months and we havent seen the Hallmark Drama channel so far. Comcast knew nothing about this problem and I was beginning to think they thought I was nuts so I started taking pictures and making videos when it happenen! It took months to get it fixed!

[ComcastTambrey]

Hello, renata! Thanks for reaching out to us here on the Xfinity Forums about this issue. I see it has been some time since you first posted about this issue and I wanted to check in to see if you were still having this channel issue and could use some help with troubleshooting?

[renata]

Yes, we are still having this problem. It's not every day, but when it happens, it happens several times. Thank you!