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@tuscanyas Hello! We would be happy to help with the battery component with our modems. This link is great first place to check: https://comca.st/3k6dbhA;
Here are the listed steps:
- Place the Wireless Gateway on its side.
- Press down and pull back on the latch holding the battery door on the bottom panel.
- Slide the battery out of the bay.
- Close the battery compartment.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
