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X1 anyroom dvr issues

Contributor

X1 anyroom dvr issues

Hello, I have been having issues with my X1 anyroom dvr for a little while and it seems to be getting worse. I have X1 Premier triple play (Extreme Internet Home phone TV) I have a 2way splitter with a filter for the anyroom dvr and that line runs to a 4 way splitter for the cable boxes. The smaller boxes are all Pace PXD01ANI main box is PX013ANM . Anyway I have called many times and the solution always is that I need to reboot/reset/unplug/disconnect cables wait, send refresh but this only lasts for a couple of days and then I have to do it all over. A tech came out and checked the outside changed the grounding block said everything should be good and left. No changes were made inside prior to the issues starting. Issues are lose of communication to the Main box and various messages but mostly we are having trouble connecting to the internet check your cables and try later. I have since moved location of 2 smaller boxes (switched them) but the issues are still there. I am hesitant to start exchanging boxes at the local office if there is a different issue (cables) Any ideas that don't require a tech, I will if neccessary but not my favorite thing to wait for and be told there is no problem which has happened before.

Regular Contributor

Re: X1 anyroom dvr issues

That's a lot of splitting - each branch loses half of the power.   You may need a powered no-loss splitter. If your main problem is the internet, maybe you can connect your modem to that first branch instead of the DVR.

Expert

Re: X1 anyroom dvr issues

adding.. the 'filter' (POE?) should be at the input where cable comes in to your home. they normally are now a ground-block mounting (screwed to metal ground). additional POE reflector/filters will interfere with communications between X1 set top boxes and possibly any MoCA enabled gateway/modem.



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Diamond Problem Solver

Re: X1 anyroom dvr issues

Your moca filter before the first splitter is fine(it can go there, the ground block or right at the tap). It sounds like you have multiple issues that aren’t moca related and possibly more signal related. The dvr needs internet docsis signal to work properly ,you noted internet loss), the smaller boxes get their signal from the dvr (if the dvr doesn’t work properly the small boxes won’t), and you have the oldest generation dvr. If you can, check the signal levels of your modem.

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Contributor

Re: X1 anyroom dvr issues

Hello, just an update. I contacted Comcast about my issues and talked about all of my issues and the Rep recommended a refresh but said that my system does not connect to the internet even though the message I receive says that is the problem. He did the system refresh and said a technician was available for the next day so I said okay and the technician showed up, I explained my issues and he saw first hand what I was telling him. After checking out one of the boxes "tech" screens he went outside and checked the cable at the house and came in and said one or more of the tuners in the main box was bad. He swapped out the box and while it was booting up he checked the cables in the basement and told me that the initial install was done wrong and the MoCa filter was installed in the wrong place and that was probably the reason I have had internet issues as well.  The filter was after the splitter to the cable line and he said that is why now they are outside as mentioned in the posts to fix that issue but in my case when the outside was updated they never removed the inside one. Sorry this is so long but hopefully my issues are resolved and I won't need to post  anymore about this. Thanks to anyone who did post as that was what I needed to follow through with this.