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The other possibility is possibly swapping out the box and see if it continues with the new one.
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@hilake wrote:
I turned Any-net off but issue still exists. I wish I never swiched to X1 !!!!!!
I would take Andrew's advice and have the box swapped out in case there is an issue with the HDMI port in the box.... short of swapping out the HDMI cable I think you are pretty much at the end of the line as far as self-troubleshooting goes....
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@nic6 wrote:
Release version - xappl-XRE.66P10
XRE Server Version - 1.66.10 09/13/2016 20:04
Receiver - Native Version 2.4.0
Overall the box is very sluggish and unresponsive (channel changes take a long time, entering numbers using the voice remote take several seconds to come up, moving between menus takes seconds, etc...)
Additionally there is a fast forward bug that crops up ~30% of the time when watching DVRd shows, when hitting ffwd twice does a super high speed forward to the end of the show, close of the show, and back to the DVR menu.
And there is a live show pause bug which can cause a the show to jump back to beginning of the cached segment (which could be 30 minutes prior) rather than continuing when unpaused.
Reboots do not help any of these problems.
the lag and not responding to your 'play' command to stop fast forward plyay play is usually related to bad two-way signal levels that your set top box uses with the comcast servers. Have you called into x1 support 877-896-8678 and asked them to check your signal levels?
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You would have to turn on the New Playback Controls under Comcast Labs to see the "lightning speed" and other changes
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@CCAndrew wrote:
You would have to turn on the New Playback Controls under Comcast Labs to see the "lightning speed" and other changes
comcastandrew anyone looking into the new navigation playback bar show current position when inside of buffer (live tv for example back 20 minutes or so show position on left side inside buffer?
crude graphics with actual time 9:00 AM with time in buffer at 8:25 (the o is the position marker).
8:25:15 -----o---------------- 9:30
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Andrew...so are you are saying that lightning speed is the 'go to end' on the New playback controls? I really wish folks would explain what controls they are using when they refer to this kind of thing. I have used the new controls but don't find them useful for myself but I am sure many do.
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Actually no, that's not what I'm saying. Consider it like a fifth speed of Fast Forward. The best thing you can do with any feature is actually use it and determine if it's useful to you or not
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Actually no, that's not what I'm saying. Consider it like a fifth speed of Fast Forward. The best thing you can do with any feature is actually use it and determine if it's useful to you or not
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@Nyfl wrote:
Hi
How does the signal look on my xi3 box all of them seem to be ok but are these good specs?
Brent
The Xi3 boxes don't have signal to check. Only XG1, XG2 or RNG150. Are you having problems?
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@TerriB wrote:
@CCAndrew wrote:
Andrew...so are you are saying that lightning speed is the 'go to end' on the New playback controls? I really wish folks would explain what controls they are using when they refer to this kind of thing. I have used the new controls but don't find them useful for myself but I am sure many do.
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Actually no, that's not what I'm saying. Consider it like a fifth speed of Fast Forward. The best thing you can do with any feature is actually use it and determine if it's useful to you or not--------------
Andrew, We tried the new playback feature the day it came out and several times since then. Trying to figure out a good use of '5th speed of FF'. We thought it would go to the end and stop so that if we needed to get to a part of a recording nearer the end we could just back up instead of FF from the beginning to get to a certain point and that would have been very useful. I am not the only one who commented on that being what we expected. Since it goes to the end and reverts back to the DVR list I am not sure what zooming to the end does for a user but I am sure open to suggestions.
Terri, just like any other feature, you'll have to see if it what it does work for you. Not everybody is going to use every feature or use it the same way everytime.
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@Nyfl wrote:
Nope but i set up the system myself im an a/v installer but i do sound and video but deal with these signals. My main x1 box shows snr 39.3
Down stream rcvd is 6.3
Upstream power is 44.5
I used a comscope amp as i see all installers using that or the evo brand. I have a modem split off before the amp. But i also had to install a signal drop amp first with a fvd and rfv gain which is adjustable. Is that all ok. The modem is not on any of the amps. My dwn load speed is 126 my up load speed is 24.5
Brent
Why did you need an amp and splitter before the commscope? The levels that you have are fine.
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@Nyfl wrote:
Also why do the small xi3 boxes always show failed on the update? Is this a concern or is it getting the update from the main box ?
You logged into the forum with a non Comcast username, if you PM me your account info, I can look deeper and see if you are up to date.
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@Nyfl wrote:
Sure whats your email i can use to send that acc number
Click on my name and go to private messaging and send it that way.
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I had my viewing of a recorded show interrupted last night by an emergency broadcast (for a state on the other side of the country). When the connection returned it started me back at the beginning of the recorded show, instead of 2.5 hours in where I was. Skipping to the end and backing up would have been a great feature.
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If you go to Comcast Labs and turn on New Video Playback Controls, you could've hit Fast Forward 5 times. You'll see a lightning bolt symbol, it's a much faster way to get to a spot in a long recording.
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adding...
on the xfinity >> gear(settings) >> "device settings" >> "Video Display" check to be sure zoom :none is set.
on the TV find your settings menu, On that menu look for something like screen mode (should show wide or normal depending if you are on HD or SD program. In my opinion, set it to 'normal' so the TV is not zooming/stretching the video.
You didn't say what kind of program you were watching, was it a movie perhaps that is in a wider format natively than 16:9 (if so would be letterboxed on 16:9 with blank area called a curtain above and below?
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@MareliM wrote:
How do I get a list of the channels and programs I have paid for? I do searches and all the programs that come up want me to pay extra. All the movies want me to rent or buy. When I try to go through channels it seems to do the same thing. Help!
Apologies for the issue and the experience that you described above.
The channel lineup for your area is attached, also check out https://customer.xfinity.com/local-channel-lineup
Your current level of service is listed as Digital Preferred.
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@bmorris0519 wrote:
My subscription includes HD channels, but when I attempt to go to any of these channels I receive a message offering to upgrade my service or watch in SD. I have viewed HD in the past and have double checked my account online and HD channels are still listed as part of my subscription. I have tried rebooting my receiver mutltiple times which has not helped. Why am I not able to watch these channels now? I also see that Cinemax was added to my subscription which I am also unable to view. I never requested or authorized this upgrade. I don't use my comcast email, so until now, I never saw an email that went out on March 31 confirming this upgrade to my subscription which I never requested or authorized. What's going on??? I have tried reaching out to xfinity throught the live chat that was offered to me while logged into my account, but after 30 minutes of waiting for it to connect and someone to respond, I figured I'd reach out here on this forum.
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.
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