Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
CCAndrew
Gold Problem Solver
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25.9K Messages
9 years ago
You logged into the forum with a non Comcast username, if you PM me your account info, I can look deeper and see if you are up to date.
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Nyfl
Regular Visitor
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6 Messages
9 years ago
Down stream rcvd is 6.3
Upstream power is 44.5
I used a comscope amp as i see all installers using that or the evo brand. I have a modem split off before the amp. But i also had to install a signal drop amp first with a fvd and rfv gain which is adjustable. Is that all ok. The modem is not on any of the amps. My dwn load speed is 126 my up load speed is 24.5
Brent
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BeowolfJones
Contributor
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598 Messages
9 years ago
I'm with you TeriB. I can't see what good going to the end and then back to the DVR menu does for anyone. I think the programmers made a mistake and the feature doesn't work the way it was intended. A good example was last Sundays Broncos game that I DVR'ed. I wanted to look at some plays in the last five minutes after the recording was over and had to chug my way through 3 plus hours of video to get there. By the way, autoextend works sometimes and other times it doesn't. I still get a bogus "Unable to play video" message sometimes when all I have done is change the channel. Comcast upgrades are still stuck in the old Same-mo, same-mo. At least nothing major has been broken lately.
(Beware the Comcast gremlin is listining Arrrrh !)
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Nyfl
Regular Visitor
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6 Messages
9 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
9 years ago
Why did you need an amp and splitter before the commscope? The levels that you have are fine.
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AAXXAA
Contributor
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775 Messages
9 years ago
For the last couple days my dvr recordings have been freezing randomly. Frozen picture remains when i ffwrd. I have to exit out and go back to the recording to get it working again. This is happening on my main xg1 (X X) and my xiD (A A), but mainly on my xiD.
Also having trouble deleting recordings - i get an error saying my main box is off, when it isnt.
Its a new issue and only started a couple days ago. Anyone else experiencing this? Hoping it just fixes itself with a future update. Really dont feel like getting another tech out again. Might be a signal issue.
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Nyfl
Regular Visitor
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6 Messages
9 years ago
Thank you
Brent
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Nyfl
Regular Visitor
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6 Messages
9 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
9 years ago
Click on my name and go to private messaging and send it that way.
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TerriB
Contributor
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3.1K Messages
9 years ago
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Thanks for the sanity check. I think it was a programming error too. The example you gave is exactly why the new FF feature should take the recording to the end and STOP so we can back up and not have to go thru hours of a recording to find what we need. We have done this for movies and ball games. What possible good does it do to FF to the end and have it revert back to the list?
I have never 'dared' try the autoextend and probably never will after reading all the problems users have with it.
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TerriB
Contributor
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3.1K Messages
9 years ago
Andrew,
Whatever! I sure would like to hear from ohters as to what they use the '5th speed FF ' for. I am really curious.
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tctc
Contributor
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540 Messages
9 years ago
I had my viewing of a recorded show interrupted last night by an emergency broadcast (for a state on the other side of the country). When the connection returned it started me back at the beginning of the recorded show, instead of 2.5 hours in where I was. Skipping to the end and backing up would have been a great feature.
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TerriB
Contributor
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3.1K Messages
9 years ago
Same thing happened here! In general its just plain weird that we get these Emergency broadcasts for a place far far away. Living near DC those broadcast 'alarms' scare me and tired of getting them for stuff that has nothing remotely to do with where I live.
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BeowolfJones
Contributor
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598 Messages
9 years ago
I think the EAS is a pain. We get tests that interrupt our shows and then we get Child abduction alerts that tell you absolutely nothing.
Who ? What ? Where ? When ? Why ? How ?
Why have an alert with no salient information ? What good does it do ?
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CCAndrew
Gold Problem Solver
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25.9K Messages
9 years ago
I had my viewing of a recorded show interrupted last night by an emergency broadcast (for a state on the other side of the country). When the connection returned it started me back at the beginning of the recorded show, instead of 2.5 hours in where I was. Skipping to the end and backing up would have been a great feature.
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If you go to Comcast Labs and turn on New Video Playback Controls, you could've hit Fast Forward 5 times. You'll see a lightning bolt symbol, it's a much faster way to get to a spot in a long recording.
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