X1 Technical Issues

this is my problem, got X1 box while back ago, everything was perfect until end of january, when my box start on and off 2 or 3 times a day, called comcast, sent a tech, changed the box, but guess what?...the problem still there, box is off and on now 4 times a day....and i am getting tire....any help on this?

Guide button to bring up guide.

Guide button to change to Movies guide view.

Arrow up to change Filter from All Programs to Free To Me, filter setting is now Free Only.

Movies displayed are exactly the same... not only free, but those movie channels requiring a paid subscription.  For example, I do not subscribe to Cinemax (i.e. not free to me), but Cinemax movies still display with Free To Me filter is enabled.

Is this by design?  If so, "Free To Me" label is misleading.

I need a remedy for the constant tiling/pixilation that occurs in every program I record since switching to X1.  Any hints will be appreciated.   

Thank you for the reply, but I'm not sure i see a solution in your answer.  Can you clarify with a suggestion? 

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@gotpizza wrote:
X1 dvr pixelating on playback will only occur if the source signal has issues. I guarantee that if you were to watch those same showsn live it would still occur. It is possible that your older equipment wasn't as sensitive as x1 for tuner locking.

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okay

thank you

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@RobertWy wrote:

Call 1-877-896-8678 and describe your problem to them.

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I have had problems with this X1 DVR since I got it. Every day when I turn it on, it first displays correctly, then, sometimes only after pushing a button on the remote, part of the screen goes black. When I press the xfinity button the guide/selection screen displays in what looks like a standard (640x480) part of the widescreen in the upper-left corner. The only way I have to fix it is to reset the box, which works.

Until next day, when the same thing happens. I think something gets set wrong when it does the overnight updates (which is usually how updates happe)

anyone seen this - or have a fix?

Try pressing the blue power button (press, don't hold), the blue light should go off.  Press it again and you should see "Connecting to Live TV" for about 10 seconds.  After that, you should be able to watch TV.  The clock will not display, but, all the X1 functions should work.

There is some X1 service issue accross the Chicagoland area.

UPDATE: as of 2/8/2015 - 7:45AM CST - The issue seems to be fixed. 

I'm an X1 Cloud customer in the SF Bay Area, and I'm having trouble steaming one particualr channel on https://xtv.comcast.net. The channel is Comcast SportsNet (720 on my lineup), and there is no picture or sound available, and no error message is given. ***All other channels I've tested work***, including other Comcast SportsNet channels. Since all other channels work I assume the problem lies with Comcast. How can I escalate this issue?

I'm streaming from a Mac, and the problem exists in all browers. Note: This channel works fine in the Xfinity TV app on my iPad.