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X1 TV stuck in boot

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New Poster

X1 TV stuck in boot

I received my X1 kit today. The TV set doesn't work. The cables are correctly connected, but the system starts, says "boot," shows a screen saying "Welcome. Bienvenido. Bienvenue." and nothing happens after that. The XFinity support system is down too and I can't schedule a call. What can I do?

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Diamond Problem Solver

Re: X1 TV stuck in boot

Do you know if you are working with a live cable signal?

I am a Retired Official Comcast Employee
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