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X1 TV box

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X1 TV box

I have two X1 TV boxes, the larger one (living room) and the smaller one (kids room). I moved the smaller of the two to another room for football season and it will not connect to xfinity. After I moved it back to the orginal spot it worked fine. Any ideas would be helpful. Thank you

Silver Problem Solver

Re: X1 TV box


@zoey_10_2011 wrote:

I have two X1 TV boxes, the larger one (living room) and the smaller one (kids room). I moved the smaller of the two to another room for football season and it will not connect to xfinity. After I moved it back to the orginal spot it worked fine. Any ideas would be helpful. Thank you


Is the box wireless?  If so, moving it probably moved it out of range of your wired X1 box.

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Diamond Problem Solver

Re: X1 TV box

The third room obviously doesn’t have a live cable signal. Go backwards in your house to where your cables are all at and see and post what you have and troubleshoot from there. You’re going to have to track down the cable to that third room

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New Poster

Re: X1 TV box

The other room does have a "live" cable signal. It has a analog box in there and it works fine but of course has a fuzzy picture. So, I wanted to move the smaller X1 HD box in there for a better picture quality for the football season.

New Poster

Re: X1 TV box

Both boxes are wired, thats just how Comcast installed it.

New Poster

Re: X1 TV box

Thanks for the info. would you know if the X1 boxes commicate over Wi-Fi with each other? Maybe moving the smaller box to a different room was effected by low wi-fi signal.

Diamond Problem Solver

Re: X1 TV box

If your box has a cable port, it’s not a wireless box. DTAs can work fine with a not so good cable signal. X1 needs good communication between boxes. Again, go backwards and see how your house is wired(amps/splitters).

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New Poster

Re: X1 TV box

Thanks again for your help. You mentioned the two boxes need good communications between them. Is that communication done through the hardwired cabling in the house or is it through wi-fi? 

your answer to this question will help greatly on narrowing down the issue.

Diamond Problem Solver

Re: X1 TV box

It’s all through the cable, your Wi-Fi has nothing to do with it. Too many splitters or the wrong kind of amp or bad wiring can all affect the boxes

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